Program Administrator, Shelter Plus Care

Program Administrator, Shelter Plus Care

Salary

$62,732.78 - $105,099.30 Annually

Location

7447 Central Business Park, Norfolk, VA 23513, VA

Job Type

Permanent Full-time

Job Number

14280

Department

Community Services Board

Division

Housing and Homeless Services

Opening Date

09/11/2026

Closing Date

9/21/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

Norfolk, Virginia is Americas most authentic and urban waterfront city. Home to the worlds largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.

The NCSB is seeking to hire a Program Administrator - Shelter Plus Care for their Housing and Homeless Services division. The Shelter plus Care Program Administrator will oversee the housing program operations to include supervision of staff, data entry, fiscal management, admission and discharge of program participants, compliance with HUD regulations, and staff recruitment. This position will also provide administrative and policy support, consultation information, community outreach and engagement, leadership, and supervision.

Departmental Hiring Salary Range: $62,732- $71,987

Essential Functions

Essential functions include but are not limited to:

• Administers programs and services in accordance with the programmatic, personnel and fiscal policies and procedures of the Norfolk Community Services Board and regulatory agencies, such as licensure and accreditation standards.
• Develop programming and staffing in accordance with grant requirements.
• Monitors and oversees team and program operations, activities, reporting, and outcomes.
• Provides internal and external advocacy for systematic responsiveness to project consumers.
• Serves as the liaison to other Program Supervisors and communicates with them about service barriers.
• Provides regular supervision of staff on an individual basis at least monthly.
• Develops treatment and basic needs resources to meet the needs of consumers and for staff operations.
• Works to develop increased housing opportunities through outreach activities.
• Provides feedback and reporting to grant funders for grant activities.
• Provides educational sessions to the community and training to staff, community, and partner organizations.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelors degree or equivalent.

Three years of experience in program management or related field. May require that two years of experience are in treatment of persons with substance abuse and mental health issues in a correctional setting, with two years supervisory experience, depending on area of assignment.

Preferred Education/Experience:

Bachelors Degree in Human Services or related field.

Two Years of increasingly responsible experience to include direct services to individuals experiencing homelessness and individuals with behavioral health disorders.

Experience supervision grant-funded programs.

Additional Information & Requirements

• Valid Drivers License may be required depending on assignment.

• QMHP-A preferred.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

04

Please select the highest level of education you have completed.

• High School Diploma/GED
• Associates Degree
• Bachelors Degree
• Masters Degree or higher

05

Do you have experience working within the homeless and housing resources system?

• Yes
• No

06

Please describe your supervisory experience?

07

Are you willing to work non-traditional hours and in non-traditional settings?

• Yes
• No

08

Do you have experience with treatment service planning for consumers, including persons with behavioral health conditions and those experiencing homelessness or other vulnerable housing situations?

• Yes
• No

09

Do you have experience working with landlords and other housing providers?

• Yes
• No

10

Do you have a valid drivers license?

• Yes
• No

11

Please provide the name, email address, and phone number of your current or most recent supervisor

12

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

13

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question

Employer City of Norfolk