Program Administrator

Position Purpose:

The Program Administrator is responsible for supervising and managing all aspects of the Azusa Residential Board and Care program, a state licensed 96-bed Residential Care Facility for the Elderly ("RCFE") that provides comprehensive assisted living to ambulatory and non-ambulatory residents. This role encompasses a variety of administrative aspects to ensure compliance with County, State, and Federal regulations; adherence to Title 22 guidelines and mandates; and the effectuation of JWCH Policies & Procedures promulgated specifically for the RCFE program. Additionally, the Program Administrator shall be a skilled manager, as well as a compassionate leader that strives to maintain the highest standards of resident care and promote a safe and positive environment for residents, families, visitors and staff.

Principal Responsibilities:

• Supervise and manage staff across all departments within the program.
• Recruit, hire, train and evaluate qualified staff to ensure high-quality care.
• Lead staff meetings and organize trainings to maintain compliance and cultivate a work environment that embraces high quality standards.
• Ensure compliance with County, State, and federal regulations, including Title 22 guidelines.
• Oversee the creation, implementation and reinforcement of policies and procedures in line with regulatory and JWCH standards.
• Oversee the creation of workflows for intake, discharge, and other client activities.
• Ensure residents receive the highest standard of care, focusing on safety and well-being. Make special provisions for the safety and guidance of residents with visual or auditory deficiencies.
• Address and resolve resident and family concerns and complaints in a timely and effective manner.
• Maintain the physical upkeep of the facility, ensuring it meets safety and health standards.
• Oversee housekeeping, repairs, and conduct environmental checks.
• Manage facility budget in a fiscally responsible manner. Prepare financial reporting, census data and resource allocation for the program.
• Ensure financial sustainability while maintaining high-quality care.
• Oversee procurement of program supplies such as toiletries, client activities, food, and supply purchases.
• Ensure that residents receive personal care, three daily meals and snacks, access to medical care, case management, and wellness resources.
• Coordinate transportation for residents to and from medical appointments and social services.
• Support reunification services for residents who have lost contact with family or support networks.
• Collaborate with external partners, social service agencies, and community organizations to improve resident care and access to additional services.
• Attend scheduled meetings, "in-service", training and continued education with funders, partner agencies, providers and internal administration.
• Ensure that personnel and client files are maintained on site in accordance with licensing requirements.
• Adhere to rules and regulations of Welfare and Institutions Code, Section 15630(a) and form SOC 341A, regarding the obligations of "Mandated Reporters" to report suspected elder abuse.
• Participate in JWCH's customer service training called AIDET on an annual basis:
• Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
• Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
• Other duties as assigned.

General Requirements & Qualifications:

• The administrator shall have the qualifications specified in Title 22, Sections 87405(d)(1) through (7):

• Knowledge of the requirements for providing care and supervision appropriate to the residents.

• Knowledge of and ability to conform to the applicable laws, rules and regulations.

• Ability to maintain or supervise the maintenance of financial and other records.

• When applicable, the ability to direct the work of others.

• Good character and a continuing reputation of personal integrity.

• Have a high school diploma or equivalent, such as a General Education Development (GED) certificate. (Notwithstanding preferred educational and/or experience stated below).

• Be at least 21 years of age.

• Bachelor's degree in healthcare administration, human services, social work, nursing, or a related field. Master's degree preferred.

• Minimum of 5 years of experience in program management, preferably in healthcare, residential care, or a related field.

• Current license and completion of the Residential Care for the Elderly Administrator Certification Program in California (or equivalent state license).

• Experience with regulatory compliance and staff supervision.

• Strong leadership, communication, problem-solving skills and risk assessment.

• Ability to engage in conflict resolution with hostile/emotionally agitated residents, family, visitors and/or personnel in a thoughtful, non-confrontational manner.

• Knowledge of County, State, and federal regulations, particularly Title 22.

• Ability to manage multiple departments and balance priorities.

• Financial management and budgeting experience.

• Understanding of rate for services models, including SSI/SSP (RCFE facility type rate and representative payee), CBEST, CAPI, Medicaid, Veteran's Disability compensation, long-term health care insurance, life insurance with LTC coverage, and private pay.

• Compassionate approach to resident care and ability to resolve conflicts diplomatically.

Core Knowledge Requirements:

• Laws, regulations, policies, and procedural standards impacting RCFE, including:

• Health & Safety Code 1569

• Overview of Title 22, CCR, Division 6, Chapter 8, RCFE, Articles 1-15

• State Fire Code Regulations

• Program Flexibility Exceptions Waivers

• Accounting and tax filing requirements

• Plan of Operation

• Business Operations, including:

• Title 22, CCR, Division 6, Chapter 8, RCFE, Article 4 - Operating Requirements

• Wage Order 5 liability issues

• Insurance types

• Budgeting and fiscal documentation

• Monitoring of ongoing operations

• Overview of labor laws - Federal requirements

• Personnel/wages

• Classification of employees

• Marketing of facility

• Rate setting/record keeping

• Other agencies - IRS/EDD/INS

• Contract compliance audits

• Legal fund raising

• Phones/vehicles

• Management/Supervision of Staff, including:

• Title 22, CCR, Division 6, Chapter 8, RCFE, Article 6 - Background check and Article 7 Personnel

• Staffing requirements - day/night supervision

• Hiring practices

• Personnel records requirements

• Administration and staff training requirements

• General personnel requirements and training

• Psychosocial Needs of the Elderly, including:

• Title 22, CCR, Division 6, Chapter 8, RCFE, Article 8 - Resident Assessments, Fundamental Services, and Rights

• Identifying characteristics and special needs of client population

• Evaluation and observation

• Mental health issues

• Family involvement/participation and dynamics

• Bereavement/stress issues

• Activities/Interests/Resident Councils

• Basic services

• Training - type/frequency

• Advanced health care directives

• DNR orders

• End of life planning

• Physical Needs for Elderly Persons, including:

• Title 22, CCR, Division 6, Chapter 8, RCFE, Article 11 - Health Background Check

• Personnel hydration

• Understanding the client needs

• Individual health care needs

• Sexuality in the aging adult

• Nutritional support/food service

• Basic services

• Annual physical

• Ongoing assessment and observation

• Areas of neglect in direct client care

• Community and Support Services, including:

• Responsibility and expectations of referral agencies

• Mental health resources

• Ombudsman

• Adult Protective Services

• Resident and support services

• Suicide prevention

• Funding sources

• Other sources - Local agencies, assisted living waiver program, VA, SSI, etc.

• Medication Management, including:

• Title 22, CCR, Division 6, Chapter 8, RCFE, Article 8 - Resident Assessments, Fundamental Services, and Rights

• Health & Safety Code

• AB 1570

• Administration of medication

• Regulatory requirements - storage, documentation and disposal

• Role of medication in treatment plan, including typical interactions

• Misuse and adverse effects of medication, communication with pharmacists and MDs and other medical professionals

• Drug interaction and pharmaco-dynamics

• Common medications and common medication errors

• Client advocacy related to medication use

• Medi-Cal, medical and dental funding

• Address toxic medication precautions

• Hospice

• Resident Admission, Retention & Assessment Procedures, including:

• Title 22, CCR, Division 6, Chapter 8, RCFE, Article 12 - Dementia

• Program statement

• Allowable vs. prohibited conditions

• Appraisals/Re-appraisals

• Needs and service plan - development and review

• Charting and documentation

• Admissions agreement

• Adult Protective Services/emergency placement

• Incidental medical services

• Client satisfaction

• Contract compliance

• Age exceptions

• Relocation/eviction procedures

• Evaluation and observation - initial and ongoing

• Assessment tools

• Home health and other allied professional relationships

• Managing Alzheimer's Disease and Related Dementias, including:

• Title 22, CCR, Division 6, Chapter 8, RCFE, Article 8 - Resident Assessments, Fundamental Services, and Rights

• Non-pharmacologic person-center approaches to dementia care

• Overview of Alzheimer's disease and dementia

• Understanding dementia-related behaviors

• How the patient communicates

• Personal care

• Medications

• Environment and physical plant

• Storage of dangerous items

• Individualized Service Plan (ISP)

• Marketing and advertising

• Dementia care

• Dementia Plan of Operation

• Cultural Competency and Sensitivity to Aging LGBTQ Community, including:

• Issues related to the underserved aging, lesbian, gay, bisexual, and transgender community

• LGBTQ:

• Ethics and values

• Self-awareness

• Education/skills/resouces/advocacy

• Staff

• Training Requirements

• Care - equality

• Managing the Physical Environment

• Title 22, CCR, Division 6, Chapter 8, RCFE, Article 5 - Physical Environment and Accommodations

• Maintenance requirements

• Housekeeping requirements

• Health and safety considerations

• System disaster plan

• Capacity

• Use of space and storage

• Physical plant

• Changes to Plan of Operation

• Building and Safety Code

• State Fire Code Regulations

• R2 occupancies/R3.1 occupancies

• Residents' Rights

• Title 22,CCR, Division 6, Chapter 8, RCF, Article 8 - Resident Assessments, Fundamental Services, and Rights

• Statutory Personal Rights afforded by AB 2171

• Initial and ongoing staff training to ensure residents rights are fully respected and implemented

• Resident and family councils

• Basic Services

• Safeguard resident's cash, valuables, etc.

• Conservatorship

• Abuse prevention

• POLST

• Postural Supports, Restricted Health Conditions and Hospice Care, including:

• Postural support

• Restricted Health conditions or health services

• Hospice care/waiver

• Bedridden resident

• Exception requests and conditions for them

• Home health and other allied professional relationships

Physical Requirements:

• Ability to walk, stand, and move around the facility for extended periods.
• Capacity to lift or move up to 25 pounds, such as assisting with supplies or resident belongings.
• Frequent use of hands for typing, writing, and other administrative tasks.
• Visual and auditory ability to respond to resident and staff needs promptly.
• Occasional need to assist with resident mobility, including helping residents into vehicles or moving around the facility.
• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.