Profound Platform Specialist

Details:

Stefanini Group is looking for a Profound Platform Specialist for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at (248) 386-7399/Micah.Andres@Stefanini.com for faster processing. Thank you!

Role: Profound Platform Specialist

Location - No onsite and no travel required, remote role

Description Of Services

Support customer conversation analytics and integrations with Salesforce CRM and related enterprise platforms. Responsibilities

Monitor Profound platform workflows and integrations

Support engagement and conversation analytics dashboards

Troubleshoot synchronization issues with Salesforce

Coordinate vendor support and issue resolution

Support data validation and reconciliation activities

Manage user access and operational support requests

Support reporting and business analytics requirements

Assist with platform releases and testing activities

Required Skills

SaaS application support

CRM integrations

Reporting and dashboards

API troubleshooting

Data analysis and validation

Salesforce integration knowledge

Experience

3-5 years