Highlights
Support customer conversation analytics and integrations with Salesforce CRM and related enterprise platforms. For interested applicants, click the apply button or you may reach out Micah Andres at (248) 386-7399/Micah.
Numbers & Facts
| Location | Dallas, TX (Remote) |
| Job Type | Temporary, Contractor |
| Industry | Computer/IT Services |
| Salary | $60–$65 Per Hour |
| Company Size | 10,000 employees or more |
| Year Founded | 1987 |
| Website | http://www.stefanini.com |
Description
Stefanini Group is looking for a Profound Platform Specialist for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at (248) 386-7399/Micah.Andres@Stefanini.com for faster processing. Thank you!
Role: Profound Platform Specialist
Location - No onsite and no travel required, remote role
Description Of Services
Support customer conversation analytics and integrations with Salesforce CRM and related enterprise platforms. Responsibilities
Monitor Profound platform workflows and integrations
Support engagement and conversation analytics dashboards
Troubleshoot synchronization issues with Salesforce
Coordinate vendor support and issue resolution
Support data validation and reconciliation activities
Manage user access and operational support requests
Support reporting and business analytics requirements
Assist with platform releases and testing activities
Required Skills
SaaS application support
CRM integrations
Reporting and dashboards
API troubleshooting
Data analysis and validation
Salesforce integration knowledge
Experience
3-5 years
Pre-Defined Deliverables
-Process Flows
-Mentor and Knowledge transfer to client project team members
-Participate as primary, co and/or contributing author on any and all project deliverables associated with their assigned areas of responsibility
-Participate in data conversion and data maintenance
-Provide best practice and industry specific solutions
-Advise on and provide alternative (out of the box) solutions
-Provide thought leadership as well as hands on technical configuration/development as needed.
-Participate as a team member of the functional team
-Perform other duties as assigned.
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About Company
Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.