Professional - FastPay Analyst

Job#: 3046399

Job Description:

Professional - FastPay Analyst

Location: Memphis, Tennessee (Hybrid)

Job Summary

The FastPay Analyst is responsible for ensuring the timely and accurate processing of commission payments for Group Meetings and Events. This role supports hotels and meeting planner partners by researching, reconciling, and resolving commission-related data and invoice discrepancies. The ideal candidate is detail-oriented, analytical, highly organized, and committed to delivering exceptional customer service while meeting production and performance goals.

Position Overview

As a FastPay Analyst, you will support commission payment operations by analyzing program data, researching payment issues, reconciling hotel documentation with Meeting Planner Company invoices, and assisting properties across the United States, Canada, and Mexico. This position requires strong attention to detail, customer service skills, and the ability to manage deadlines in a fast-paced environment. This is a hybrid role with an onsite requirement of Tuesday and Wednesday.

Key Responsibilities

• Research and analyze data to identify trends, resolve issues, and develop recommendations within the FastPay program.
• Evaluate existing processes and propose improvements to increase efficiency and program effectiveness.
• Manage commission payment processes through detailed research, special projects, and internal control procedures.
• Reconcile hotel documentation with Meeting Planner Company invoices.
• Investigate, resolve, and report discrepancies related to commission payments.
• Support branded properties across the United States, Canada, and Mexico.
• Provide guidance on approval requirements, data entry, and meeting pickup information required for commission processing.
• Process commission adjustments and corrections when appropriate.
• Deliver high-quality customer service to Meeting Planner Companies and hotel partners.
• Assist with special initiatives, system enhancements, and ad hoc projects as assigned.

Required Skills / Competencies

• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Strong organizational and time management abilities.
• Ability to meet deadlines and production goals.
• Self-motivated and proactive approach to work.
• Ability to adapt to changing priorities.
• Effective communication skills.
• Ability to collaborate and build relationships across multiple levels of the organization.
• Customer-focused mindset with a positive attitude.
• Commitment to service excellence and accountability.

Minimum Qualifications

• High School Diploma or equivalent.
• Three to five years of professional work experience.
• Up to three years of related experience in finance, accounting, operations, customer service, or a similar field.

Preferred Qualifications

• Three years of experience in Finance, Accounting, or Customer Service.
• Knowledge of FastPay processes and commission payment operations.
• Understanding of Travel Agent Commission Settlement (TACS) policies and procedures.
• Experience using travel agency commission processing systems for research, reporting, and special projects.
• Hospitality, travel, or hotel industry experience is a plus.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Memphis, TN, US

Job Type:

Date Posted:

August 14, 2026

Pay Range:

$15 - $17 per hour

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