Production & Tools Manager: 26-01655

Akraya Inc.

San Francisco, CA(remote)

JOB DETAILS
SALARY
$70–$75 Per Hour
SKILLS
A/B Testing, Analysis Skills, Automation Systems, Best Practices, Campaigns, Capacity Allocations, Capacity Management, Communication Skills, Cross-Functional, Dynamic Logic, Email Software, Enterprise Marketing, Establish Priorities, Forecasting, Identify Issues, Leadership, Legal, Maintain Compliance, Marketing Automation Software, Marketing Campaign, Problem Solving Skills, Process Capability, Production Control, Production Management, Production Systems, Quality Assurance, Quality Assurance Methodology, Quality Metrics, Regulatory Compliance, Requirements Management, Requirements Validation/Verification, Resource Management, SQL (Structured Query Language), Short Messaging Service (SMS), Supplier Relationship Management (SRM), Team Lead/Manager, Technical Recruiting, Time Management, Training/Teaching, Vendor/Supplier Relations
LOCATION
San Francisco, CA
POSTED
3 days ago
Primary Skills: Marketing Automation Platforms (advanced), Campaign Production (advanced), QA Processes (advanced), Workflow Management (intermediate), SQL Queries (beginner)
Contract Type:  W2
Duration:  6+ Months
Location: Remote
Pay Range: $70 - $75 Per hour on W2

Job Summary:
The Production & Tools Manager will own the end-to-end production operation that brings Policy Central campaigns from brief to launch. This role manages a team of production specialists, oversees production workflow, sets quality standards, plans capacity, and drives accountability across multi-channel communications (email, push, SMS, in-app, landing pages, forms, surveys). Additionally, this role serves as tool owner and educator for the team's marketing automation systems, maintaining templates, configurations, and cross-functional education.
Key Responsibilities:

Production Ownership & Execution

  • Own the production queue end-to-end: intake, prioritization, assignment, build, QA, and launch of campaigns across all supported channels
  • Set and enforce quality standards through structured QA processes (content accuracy, rendering, audience logic, suppression rules, personalization, targeting)
  • Manage execution timelines, identify blockers early, and coordinate cross-team dependencies for on-time delivery
  • Gather and validate requirements, translating ambiguous requests into clear, actionable production briefs
  • Apply compliance and privacy rules (GDPR, CAN-SPAM, preference center requirements) to every campaign
  • Anticipate risks, escalate issues proactively, and propose mitigations
  • Recommend production strategy to improve efficiency and effectiveness

Capacity Planning & Workflow Management

  • Forecast production capacity based on campaign volume, complexity, and team capability
  • Create and maintain forward-looking roadmaps for production operations
  • Estimate level of effort for incoming work and manage competing priorities
  • Define and optimize production workflow from intake through post-launch analysis

Tool Ownership & Education

  • Serve as primary owner of marketing automation and production systems
  • Own and maintain templates (audience, journey, reporting, creative)
  • Map system capabilities and gaps, advocating for enhancements
  • Design cross-team handoff architecture between Production, Campaign Strategy, Creative, Legal, Analytics
  • Educate cross-functional teams on processes, capabilities, and best practices
  • Communicate system changes, constraints, and recommendations to leadership

Quality & Accountability

  • Drive a culture of ownership and accountability within the production operation
  • Diagnose production issues methodically and implement lasting fixes
  • Maintain and improve QA checklists, error-handling protocols, and fail-safe logic
Must-Have Skills:
  • 5–7 years in marketing operations, campaign production, or production management in high-volume, multi-channel environment
  • Expert-level proficiency with enterprise marketing automation platforms (email, push, SMS, in-app, journey orchestration)
  • Demonstrated expertise in campaign QA processes at high volume
  • Experience managing a high-volume, short-timeline digital communications production team
  • Deep knowledge of personalization logic and dynamic content for global, multi-language campaigns
  • Strong understanding of compliance/privacy frameworks (GDPR, CAN-SPAM)
  • Proven ability to manage production timelines, plan capacity, and allocate resources across concurrent workstreams
  • Experience defining scope, gathering requirements, and writing production briefs
  • Excellent stakeholder management and communication skills (technical and non-technical audiences)
  • Strong structured problem-solving skills
  • Working knowledge of SQL (basic queries, filtering, joins)
  • Experience managing vendor/contractor relationships
Industry Experience:
  • Marketing operations, campaign production, or comparable production management role
  • High-volume, multi-channel communications environment
  • Enterprise marketing automation platforms at scale
  • Digital communications production team management
  • Global, multi-language campaign experience
  • Compliance-driven regulatory or advocacy communications (preferred)
  • Journey builder tools, automated lifecycle systems, trigger-based campaigns (preferred)
  • Designing or improving production workflows and handoff processes (preferred)
  • A/B testing frameworks and statistical significance interpretation (preferred)
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environmentMost recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

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As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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About the Company

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Akraya Inc.