Production Technician

Process Compliance

• Monitor manufacturing processes to ensure compliance with approved operating procedures, customer specifications, and quality requirements.
• Investigate process deviations, non-conformances, customer complaints, and quality incidents; identify root causes and support corrective actions.
• Conduct routine chemical analyses of electroplating baths and process solutions according to established test procedures.
• Interpret analytical results and recommend process adjustments to maintain bath chemistry within specification.
• Maintain laboratory equipment, testing records, and calibration documentation.

Expected Outcomes:

• Consistent process compliance.
• Reduction in quality defects and rework.
• Stable chemical bath performance.
• Successful completion of internal and external audits.

Production Support

• Provide technical support to production personnel during routine operations and troubleshooting activities.
• Serve as a backup production operator when operational requirements necessitate staffing support.
• Support start-ups, line changeovers, and process validation activities.

Expected Outcomes:

• Minimized production interruptions.
• Improved operational stability and throughput.

Training & Workforce Development

• Evaluate operator competency and maintain training records.
• Promote standardized work practices and operational discipline throughout the department.

Expected Outcomes:

• Increased operator competency.
• Reduced process variability resulting from human factors.
• Improved training compliance rates.

Continuous Improvement

• Lead and participate in continuous improvement initiatives focused on safety, quality, productivity, cost reduction, yield improvement, and environmental performance.
• Apply structured problem-solving methodologies such as PDCA, Root Cause Analysis, 5-Why, Fishbone Diagrams, and Lean Manufacturing tools.
• Support implementation of process optimization projects in collaboration with Engineering and Operations teams.
• Track and report project benefits and performance improvements.

Expected Outcomes:

• Measurable improvements in productivity, quality, and operating costs.
• Successful execution of departmental improvement projects.

Consumable Inventory Management

• Manage inventory levels of production consumables including plating chemicals, laboratory reagents, cutting inserts, threading compounds, measuring devices, PPE, and tooling components.
• Monitor consumption trends and coordinate replenishment activities with purchasing and warehouse personnel.
• Maintain inventory accuracy and support cost-control initiatives.

Expected Outcomes:

• Zero production interruptions due to consumable shortages.
• Controlled inventory costs and optimized stock levels.

Instrumentation & Calibration

• Perform scheduled calibrations and verification activities on process monitoring equipment, gauges, laboratory instruments, and measuring systems.
• Maintain calibration records and ensure traceability requirements are met.
• Coordinate external calibration services when required.

Expected Outcomes:

• Accurate process measurement systems.
• Compliance with quality management system requirements.

Governance: Reporting Lines & Key Stakeholders

Direct Manager:

• Department Manager

Functional Collaboration:

• Process Engineer
• Quality Manager
• Maintenance Manager
• Production Supervisors

Internal Stakeholders:

• Production Operators
• Quality Assurance Team
• Maintenance Department
• Supply Chain and Purchasing Teams
• Warehouse Personnel
• Health, Safety & Environmental (HSE) Team
• Engineering and Technical Services
• Plant Leadership Team

External Stakeholders:

• Calibration Service Providers
• Chemical Suppliers
• Equipment Vendors
• Customers during audits, qualification reviews, or technical investigations

Exposure Level:

• Routine interaction with plant leadership.
• Participation in customer audits and technical reviews.
• Collaboration with equipment suppliers and technical service providers.