Highlights
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Candidates should be adept in using various monitoring tools and have a flexible schedule to address high-priority issues.
Numbers & Facts
| Location | Charlotte, NC |
| Industry | Staffing/Employment Agencies |
| Salary | $44–$49 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1984 |
| Website | https://www.mitchellmartin.com |
Description
Production / Technical Support - Charlotte, AZ - Contract - $44-49 Per HR
Description
Join our dynamic team in Chandler, Arizona as a Production / Technical Support III. This onsite, contract position requires managing technical events and real-time triage to restore critical business services. You'll lead incident management, ensure team engagement, and communicate effectively across technical platforms. Candidates should be adept in using various monitoring tools and have a flexible schedule to address high-priority issues.
Key Responsibilities
- Lead and manage technical triage calls to restore services efficiently.
- Monitor enterprise systems and provide operational support.
- Drive effective incident management and ensure timely communication.
- Proactively identify potential production incidents using monitoring tools.
- Develop and execute troubleshooting procedures for quick issue resolution.
Qualifications
- 3-5 years of experience in incident triage and event management.
- Excellent analytical and problem-solving skills.
- Proven ability to work under pressure and manage multiple priorities.
- Strong written and verbal communication skills.
- Experience in application, infrastructure, and networking support.
Core Technologies
ServiceNow | AIOps | Microsoft Suite | Splunk | DynaTrace | Netcool
Contact Authorization
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy on our web site or here (https://www.mitchellmartin.com/privacy-policy).
Benefits
Learn more about our benefits offerings on our web site or here (https://www.mitchellmartin.com/careers/benefits-perks)
Onboarding Expectations
Learn more about our Onboarding Process on our web site or here (https://youtu.be/rjV_NFYjyY4)
EEO Statement
Learn more about our EEO policy on our web site or here (https://www.mitchellmartin.com/eoe-statement)
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About Company
OUR FOCUS IS GROWTH
It’s not just about filling job openings. It’s about enabling growth and inspiring success. That’s what we do.
Mitchell Martin is one of the nation’s largest staffing companies, with offices throughout the US as well as in India and the Philippines. We help drive success for both people and companies by helping them achieve positive growth. We do this by building strong relationships and developing a deep understanding of the people we work with, in order to facilitate the best matches for both sides of the equation.