Job Title: Production Support/Software Engineer
Location: San Antonio, TX (Remote)
Employment Type: W2 Contract
About the Opportunity:
ZipStaff is hiring an experienced Production Support/Software Engineer for a leading healthcare analytics company that uses deep clinical and financial datasets to improve the performance, efficiency and quality of the healthcare system. Sitting within the R&D team, you will serve as a Level 2/Level 3 escalation point for production incidents and lead the technical setup and configuration of new client onboardings, working across application, database and infrastructure layers. This is an approximately 6-month contract role starting November 30, 2026.
What You'll Do:
- Serve as the Level 2/Level 3 escalation point for production incidents, troubleshooting complex issues across application, database and infrastructure layers.
- Diagnose root causes using logs, monitoring tools and system diagnostics, and deliver timely resolutions that minimize business and client impact.
- Collaborate with engineering, DBA and infrastructure teams to resolve escalated incidents requiring deeper technical investigation.
- Document incident resolutions and root cause analyses, and maintain knowledge base articles and runbooks.
- Participate in an on-call rotation to support critical production issues outside business hours.
- Proactively monitor system health, performance metrics and alerts to catch issues before they impact production.
- Lead technical setup and configuration for new client onboarding, translating client requirements gathered with Business Operations, Implementation and Client Services into technical configurations.
- Perform data validation, testing and quality checks during onboarding, resolve configuration issues, and provide post-go-live support for newly onboarded clients.
- Communicate incident status, root cause and resolution timelines clearly to Business Operations, Client Implementation and leadership.
- Escalate and track defects and enhancement requests with development teams, and drive process improvements that reduce recurring issues.
- Support knowledge transfer and training on new systems, tools and client-specific configurations.
Required Qualifications:
- Bachelor's degree in Computer Science, Software Engineering or a related field, or equivalent experience.
- 5+ years of experience in software engineering and/or Level 2/Level 3 production support of enterprise applications.
- Hands-on Java development experience with Vert.x, Spring or Spring Boot (REST controllers, dependency injection and configuration).
- Experience writing unit tests with JUnit and mocking with Mockito.
- Solid working knowledge of REST APIs, JDBC, JPA or Hibernate, JSON and HTTP fundamentals.
- Basic understanding of concurrency and multithreading.
- Strong SQL skills for data investigation and validation.
- Experience with monitoring and logging tools to diagnose production issues (e.g., Splunk, ELK, Datadog or similar).
- Familiarity with CI/CD pipelines, Docker and/or cloud platforms.
- Understanding of system architecture sufficient to troubleshoot cross-component issues.
- Strong analytical, troubleshooting and problem-solving skills, with the ability to work independently and communicate clearly under pressure during high-severity incidents.
- Willingness to participate in an on-call rotation.
Preferred Qualifications:
- Experience supporting healthcare, payer or healthcare analytics platforms.
- Experience with client onboarding, implementation or configuration of SaaS/enterprise platforms.
- Familiarity with ITIL-based incident, problem and change management and ticketing tools such as ServiceNow or Jira.
- Experience with Linux/Unix environments and shell scripting.
- Exposure to Kubernetes and cloud services on AWS or Azure.
Benefits:
- Health Insurance.
- Dental Insurance.
- Vision Insurance.
- 401(k) + 401(k) matching.
- Paid time off.
- Referral Program.
About ZipStaff:
ZipStaff connects skilled technology professionals with leading organizations across the United States, matching top talent with impactful contract and full-time opportunities.
To apply, submit your resume through this posting. Qualified candidates will be contacted by a ZipStaff recruiter.