Production Support/Software Engineer - JG

Cotiviti is a leading solutions and analytics company that leverages unparalleled clinical and financial datasets to deliver deep insight into the performance of the healthcare system. These insights uncover new opportunities for healthcare organizations to collaborate to improve their financial performance, reduce inefficiency, and improve healthcare quality. The Software Engineer covers critical Production Support and Client Onboarding for CCV Business operation within R&D team for level 2 and level 3 support. Responsibilities: Production Support (Level 2/Level 3) - Serve as Level 2/Level 3 escalation point for production incidents, troubleshooting complex technical issues across application, database, and infrastructure layers - Diagnose root causes of production issues using logs, monitoring tools, and system diagnostics; provide timely resolution to minimize business and client impact - Collaborate with engineering, DBA, and infrastructure teams to resolve escalated incidents that require deeper technical investigation - Document incident resolutions, root cause analyses, and contribute to knowledge base/runbooks to improve future response times - Participate in on-call rotation to provide timely support for critical production issues outside business hours - Monitor system health, performance metrics, and alerts to proactively identify and address potential issues before they impact production Client Onboarding & Configuration - Lead technical setup and configuration activities for new client onboarding, ensuring systems are properly configured to meet client-specific requirements - Partner with Business Operations, Implementation, and Client Services teams to gather requirements and translate them into technical configurations - Perform data validation, testing, and quality checks during the onboarding process to ensure accuracy and readiness for go-live - Troubleshoot and resolve configuration issues during onboarding to ensure smooth, on-time client go-lives - Provide post-go-live support to address any initial production issues specific to newly onboarded clients Cross-Functional Collaboration & Communication - Communicate effectively with Business Operations, Client Implementation, and leadership regarding incident status, root cause, and resolution timelines - Work closely with development teams to escalate and track defects or enhancement requests identified during support or onboarding activities - Contribute to process improvement initiatives aimed at increasing support efficiency and reducing recurring issues - Support knowledge transfer and training for team members on new systems, tools, or client-specific configurations Qualifications: - Strong analytical, troubleshooting, and problem-solving skills across application, database, and infrastructure domains - Familiarity with monitoring and logging tools to diagnose production issue - Experience with Vertex, Spring or Spring Boot (REST controllers, dependency injection, and configuration) - Experience writing unit tests with JUnit and mocking with Mockito. - Familiarity with REST APIs, DBC, JPA, or Hibernate, JSON, and HTTP fundamentals. - Basic understanding of concurrency and multithreading. - Familiarity with CI/CD pipelines, Docker, or cloud platforms. - Working knowledge of SQL/database queries for data investigation and validation - Understanding of system architecture to effectively troubleshoot cross-component issues - Ability to work independently under pressure during high-severity incidents while maintaining clear communication with stakeholders

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Background Check : No

Drug Screen : No