Production Support Engineer

Support security platforms including IAM, SSO, authentication, and monitoring tools (e.g., Splunk, Grafana, etc.). " Perform root cause analysis (RCA) and implement fixes or workarounds to prevent recurrence.

Request ID:96076-1
Title: Production Support Engineer
Location: Malvern or Dallas TX
Duration: 6+ Months
Salary Range: $45- $49 an hour on W2 or C2C

Job Description:
" Provide 24/7 production support for security applications, ensuring system stability and uptime.
" Monitor application performance, investigate alerts, and resolve incidents within SLA timelines.
" Actively participate in major incident (MI) calls as L1.5/L2 support and drive issue resolution.
" Perform root cause analysis (RCA) and implement fixes or workarounds to prevent recurrence.
" Support security platforms including IAM, SSO, authentication, and monitoring tools (e.g., Splunk, Grafana, etc.).
" Utilize Claude (AI) knowledge to assist in troubleshooting, analysis, and support optimization.
" Maintain runbooks, knowledge base articles, and accurate incident documentation.
" Ensure compliance with security standards, policies, and audit requirements.
" Collaborate with cross-functional teams to resolve complex production issues

Skills: EIS : Product Support - Product Engineering
Experience Required: 6-8


Appreciate your quick response and please feel free to reach me out for any query you may have.

Thanks