Production Support Engineer / Application Support Analyst
Location: Onsite in Jersey City, NJ
Duration: Long Term Project
Pay Rate: 50-52/Hr
What are the top 3 skills required for this role?
- Spring boot
- Kafka
- Microservices and AWS
Summary:
Seeking a Production Support professional to support critical applications and operational dashboards. This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments.
Key Responsibilities:
- Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.
- Monitor system performance and availability; identify anomalies and initiate investigation and remediation.
- Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed.
- Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques.
- Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks.
- Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication.
- Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes.
- Participate in post-incident reviews to document root causes, corrective actions, and preventive measures.
Required Qualifications
Experience:
- Experience in production support, application support, or operational support for enterprise systems.
Technical Skills including working knowledge of:
o Application-level understanding
o Ability to debug and interpret stack traces and logs
o Querying databases
o Troubleshooting data issues
o Validating results
o Understanding request/response patterns
o Knowledge of common failure scenarios
o Monitoring and diagnosing failures
o Understanding job dependencies
- Debugging and Log Analysis
o Production environment troubleshooting
o Root cause identification
Incident Management:
- Strong incident management skills.
- Prioritization and ownership mindset.
- Structured troubleshooting approach.
- Clear stakeholder communication.
Preferred Qualifications:
- Experience supporting systems with strict uptime and availability requirements.
- Familiarity with monitoring and alerting practices, including dashboards, alerts, health checks, and operational metrics.
- Experience with root cause analysis (RCA) methodologies and post-incident documentation.
- Understanding of change management and release support within production environments.
- Ability to work effectively with multiple teams and partners in a fast-paced environment.
Soft Skills:
- Strong written and verbal communication skills, including timely status updates during incidents.
- Detail-oriented with a focus on operational excellence and risk reduction.
- Comfortable working under pressure and handling multiple concurrent issues.
Must Have:
- Production/Application Support
- Java
- SQL / PL-SQL
- Debugging & Log Analysis
- Incident Management
- Batch Job Monitoring
- Root Cause Analysis (RCA)
- Service Health Monitoring
- Dashboard Monitoring
Disclaimer: Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination, based solely on their qualifications, ability, competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error, please disregard it and notify the sender. If you no longer wish to receive our communications, you may unsubscribe at any time.
Security Notice: Our official website is www.diverselynx.com We do not operate or authorize any other websites representing Diverse Lynx LLC.