Job Title: Production Support / Application SupportLocation: Pittsburgh, PA or Lake Mary, FL (Hybrid 2 to 3 days onsite)Type: Contract-to-Hire (6 months CTH)Minimum Experience Required: 10+ Years
Job Description:
We are seeking a highly experienced Production Support / Application Support professional to join our team supporting a major financial services client. The ideal candidate should have a strong background in application support, scripting, and systems operations within a complex enterprise environment.
Key Responsibilities:
- Provide L2/L3 support for business-critical applications in a hybrid on-prem/cloud infrastructure.
- Troubleshoot and resolve technical issues related to applications, infrastructure, databases, and integrations.
- Perform platform administration tasks including deployments, upgrades, incident resolution, and change management.
- Analyze securities data and vendor market pricing feeds for timely and accurate processing.
- Collaborate with development, QA, DevOps, and infrastructure teams to support end-to-end delivery and operations.
- Maintain system and operational documentation, including architecture diagrams, runbooks, test plans, and incident reports.
- Automate deployments and routine tasks using scripting and DevOps tools.
- Participate in on-call rotation for production support.
Mandatory Skills:
- Programming/Scripting: Java, Perl Scripting, Shell Scripting
- Database: Oracle, SQL Server (strong SQL skills required)
- Operating Systems: Windows, UNIX/Linux
- Monitoring Tools: AppDynamics, Prometheus, Splunk, Cloud Probes, Moog (or similar)
- CI/CD Tools: GitLab or equivalent
- Project Tools: JIRA, Confluence
- Cloud: Experience in internal and external cloud platforms
- Vulnerability Management: Experience identifying and addressing security vulnerabilities
Preferred Skills:
- Experience with ETL tools such as Pentaho, Snowflake
- Background in financial services, particularly understanding of securities and market data
- Exposure to Agile/Scrum methodologies
- Familiarity with automated deployment pipelines and related DevOps practices
Soft Skills:
- Strong analytical and problem-solving skills
- Excellent communication and documentation abilities
- Detail-oriented with a proactive mindset
- Ability to work independently and collaboratively in a fast-paced environment