Highlights
Assist with the design and implementation of the Grafana stack (Grafana, Loki, Tempo, Mimir/Prometheus, Alloy) for metrics, logs, and traces, including architecture, sizing, high availability, and retention strategy. The ideal candidate has deep, hands-on experience designing, deploying, and operating the Grafana stack (Grafana, Loki, Tempo, Mimir/Prometheus, Alloy) in enterprise environments.
Numbers & Facts
| Location | Taylor, TX |
| Industry | Computer/IT Services |
| Salary | $73.79 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client operates the Texas power grid and manages the flow of electric power to millions of customers while ensuring reliability, market efficiency, and compliance with regulatory requirements.
Job Title: Production Support Analyst Sr - Observability
Location: Taylor, TX 76574
Duration: 24 Months
Job Type: Temporary Assignment
Work Type: Remote
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JOB DESCRIPTIONJob Summary:
- We are seeking a senior Production Support Analyst professional to join our team on a contract basis to support a multi-year observability and monitoring modernization initiative.
- The ideal candidate has deep, hands-on experience designing, deploying, and operating the Grafana stack (Grafana, Loki, Tempo, Mimir/Prometheus, Alloy) in enterprise environments.
- They will assess our current monitoring tool landscape, identify overlap and gaps, and assist the technical onboarding of the Grafana stack into our ecosystem.
- Assist in assessing the current monitoring and observability toolset to identify functional overlap, coverage gaps, and consolidation opportunities, and help document findings and recommendations.
- Assist with the design and implementation of the Grafana stack (Grafana, Loki, Tempo, Mimir/Prometheus, Alloy) for metrics, logs, and traces, including architecture, sizing, high availability, and retention strategy.
- Assist with integrating Grafana with existing enterprise tooling and data sources (e.g., Dynatrace, Splunk, xMatters) and with identity/SSO providers.
- Assist in building and standardizing dashboards, alert rules, SLIs/SLOs, and on-call notification routing in partnership with application and infrastructure teams.
- Support the instrumentation of applications and infrastructure using OpenTelemetry, exporters, and agents; help define telemetry standards and onboarding patterns for new teams.
- Support the migration of existing dashboards, alerts, and monitoring use cases from legacy tools to Grafana, and assist with decommissioning of redundant tools.
- Assist with automating deployment, configuration, and maintenance using infrastructure-as-code and CI/CD (e.g., Ansible, Helm, Terraform, Git-based pipelines).
- Assist with deploying and operating observability components on Kubernetes/Red Hat OpenShift and Linux (RHEL) platforms.
- Help apply security best practices and compliance requirements, including RBAC, secrets management, data retention, and auditability.
- Contribute to runbooks, architecture documentation, and training materials, and assist with knowledge transfer to ensure operational ownership by staff by the end of the engagement.
- Requires minimum 7 years of job-related work experience in excess of degree requirements, including at least 3 years of hands-on experience with the Grafana stack in production.
- Bachelor s Degree in Computer Science, Information Systems, or a related field (Required).
- Or a combination of education and experience that provides equivalent knowledge to a major in such fields is required.
- Proven, hands-on experience implementing and administering Grafana, Loki, Tempo, and Prometheus or Mimir at enterprise scale.
- Strong experience with PromQL, LogQL, and Grafana alerting.
- Experience with OpenTelemetry instrumentation and collectors.
- Experience with Kubernetes and Red Hat OpenShift, including deploying observability components via Helm or Operators.
- Scripting and automation skills (e.g., Bash, Python) and experience with infrastructure-as-code tools (e.g., Ansible, Terraform).
- Experience with CI/CD and Git-based workflows.
- Working knowledge of at least one commercial APM/monitoring platform (e.g., Dynatrace, Splunk) and experience conducting tool rationalization or migration.
- Linux administration skills (RHEL preferred).
- Solid understanding of networking, storage, and security concepts as they apply to monitoring and telemetry pipelines.
- Experience integrating with SSO/identity providers (e.g., Okta, OIDC/SAML) (preferred).
- Strong analytical and problem-solving skills.
- Strong written and verbal communication skills, with the ability to document clearly and present recommendations to technical and management audiences.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.