Production Support Analyst Sr - Atlassian

Job Title: Production Support Analyst Sr - Atlassian
Location: Taylor, TX 76574
Duration: 24 Months
Job Type: Temporary Assignment
Work Type: Remote

Job Summary:

• We are seeking a senior Production Support Analyst professional to join our team on a contract basis to support the planned migration of our on-premises Atlassian Data Center suite (Jira and Confluence) to Atlassian Cloud.
• The ideal candidate has deep, hands-on experience planning, executing, and validating enterprise-scale Jira and Confluence cloud migrations.
• They will assess our current Jira and Confluence environments, identify migration risks and readiness gaps, and assist the technical migration of Jira and Confluence into Atlassian Cloud.

Key Responsibilities:

• Assist in assessing the current Jira and Confluence Data Center environments, including projects, spaces, workflows, custom fields, permission schemes, and apps, to identify migration readiness gaps and risks, and help document findings and recommendations.
• Assist with auditing installed marketplace apps and plugins, determining Cloud equivalents or replacements, and identifying apps to be retired.
• Assist with converting and re-implementing ScriptRunner and Groovy-based customizations (e.g., Behaviours, listeners, post-functions, and scripted fields) to Cloud-supported approaches such as ScriptRunner Cloud, Atlassian Automation, or Forge.
• Assist with planning and executing pilot, trial, and production migrations using the Jira Cloud Migration Assistant and Confluence Cloud Migration Assistant, including data cleanup, sequencing, and cutover planning.
• Assist with identity, access, and SSO planning, including user and group provisioning, Okta/OIDC/SAML integration, and Atlassian Guard (Access) configuration.
• Support the validation of migrated data, including attachments, links, macros, permissions, and integrations, and assist with defect remediation and user acceptance testing.
• Assist with re-establishing integrations and automation with surrounding enterprise tools (e.g., xMatters, Splunk, SharePoint, and CI/CD tooling) using Cloud APIs, webhooks, and supported connectors.
• Help apply security best practices and compliance requirements, including data residency, retention, auditability, and access controls.
• Support the development of migration runbooks, communication plans, and end-user training materials, and assist with post-migration support and stabilization.
• Contribute to documentation and assist with knowledge transfer to ensure operational ownership by staff by the end of the engagement.

Qualifications:

• Requires minimum 7 years of job-related work experience in excess of degree requirements, including at least 3 years of hands-on experience migrating Jira and Confluence from Data Center or Server to Atlassian Cloud.
• Bachelor's Degree in Computer Science, Information Systems, or a related field (Required).
• Or a combination of education and experience that provides equivalent knowledge to a major in such fields is required.

Required Skills:

• Proven, hands-on experience with Jira and Confluence administration at enterprise scale (Data Center and Cloud).
• Demonstrated experience using the Jira Cloud Migration Assistant and Confluence Cloud Migration Assistant for production migrations.
• Strong experience with ScriptRunner and Groovy, including converting on-premises scripts to Cloud-based alternatives.
• Experience auditing marketplace apps and planning Cloud app replacement or retirement.
• Experience with Atlassian Cloud administration, including organization and site administration, user provisioning, and Atlassian Guard (Access).
• Experience integrating with SSO/identity providers (e.g., Okta, OIDC/SAML).
• Working knowledge of Jira workflow, permission scheme, and custom field design and rationalization.
• Working knowledge of Atlassian Cloud REST APIs, webhooks, and Atlassian Automation.
• Scripting skills (e.g., Python, Bash, Groovy) for data cleanup, validation, and automation.
• Familiarity with Linux (RHEL preferred) and Oracle-backed Atlassian Data Center environments (preferred).
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills, with the ability to document clearly and present recommendations to technical and management audiences.