Production Planning & Order Processing Specialist

Order Processing SpecialistThe Order Processing Specialist is responsible for ensuring the accurate, timely, and compliant execution of customer orders throughout the order fulfilment lifecycle. The position partners with Engineering, Planning, Manufacturing, Logistics, and Customer Service to support on-time delivery, operational efficiency, and continuous improvement while delivering a high level of customer service.

Order Processing SpecialistThe Order Processing Specialist is responsible for ensuring the accurate, timely, and compliant execution of customer orders throughout the order fulfilment lifecycle. This role supports manufacturing operations by coordinating order planning, maintaining system data integrity, and ensuring alignment with production schedules and plant capacity. The position partners with Engineering, Planning, Manufacturing, Logistics, and Customer Service to support on-time delivery, operational efficiency, and continuous improvement while delivering a high level of customer service.Job Responsibilities:Manage the end-to-end execution of customer orders, ensuring accuracy, compliance, and timely completion throughout the order lifecycle.Review, validate, and maintain customer order information to ensure data integrity and accuracy.Schedule customer orders in alignment with production lead times, plant capacity, and customer requirements.Monitor milestone completion and maintain accurate order status within SAP, Symmetry, and other business systems.Coordinate engineering activities to ensure timely assignment and completion in support of customer commitments.Maintain accurate customer ship dates throughout the planning process to ensure alignment with production schedules and customer expectations.Utilise capacity planning tools to support production balancing and level loading.Monitor daily order queues, prioritize workload, and proactively resolve planning issues to support on-time execution.Process customer order authorization requests accurately and within established service level expectations.Manage customer complaint cases by coordinating timely cross-functional resolution and communicating updates to stakeholders as appropriate.Escalate order risks, scheduling conflicts, capacity constraints, or other issues that may impact customer commitments.Maintain accurate documentation supporting customer orders, engineering activities, and order authorizations.Collaborate with Engineering, Planning, Manufacturing, Logistics, Customer Service, and other cross-functional teams to ensure successful order execution.Identify opportunities to improve processes, increase operational efficiency, and support continuous improvement initiatives.Perform other duties and special projects as assigned.Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.