TOP LEVEL
We’re a busy FASTSIGNS center looking for a hands-on Production Manager to lead our small shop team and report directly to ownership. Our technicians are experienced but need direction. This role exists to raise the standard: install structure, enforce accountability, and deliver consistent on-time, quality results. You’ll coordinate closely with our Sales and Design teams, but your job is the shop.”
The ideal candidate does not need to be a deep technical specialist, but must possess strong process management skills, high standards for workplace conduct, and the confidence to lead diverse teams, maintain clear shop rules, and make tough personnel decisions when necessary.
THE DETAILS
1. Shop Floor Authority & Team Discipline
- Performance Management: Hold full authority over reviews, corrective actions, write-ups, and hiring/firing decisions.
- Enforce Shop Rules: Ensure strict compliance with punctuality, professional conduct, and mobile phone usage policies.
- Downtime Minimization: Direct staff toward equipment maintenance, prep work, and shop cleanup during job gaps.
- Culture & Accountability: Address poor habits immediately to foster a respectful, high-performance culture.
2. Exclusive Sales Firewall & Workflow Control
- Single Point of Contact: Act as the sole operational link between Sales, management, and shop technicians.
- Schedule Control: Manage job scheduling, capacity planning, and lead times to insulate production staff from interruptions.
- Communication Flow: Deliver clear, structured job status updates to Sales to maintain alignment.
3. Process Enforcement & Tech Optimization
- SOP & QC Enforcement: Enforce pre-trip checklists, staging protocols, and QC checks to prevent defective or incomplete shipments.
- Workflow Optimization: Oversee production workflows, resolve bottlenecks, and keep technical staff targeted on output goals.
- Field Operations: Monitor off-site delivery and installation timelines to eliminate delays.
4. Material & Equipment Oversight
- Inventory Control: Enforce material usage logs to minimize waste, scrap, and stockouts.
- Maintenance Schedules: Ensure routine preventive maintenance is systematically performed on shop equipment.
Key Qualifications
- Experience: 3–5+ years supervising teams in custom manufacturing, print, signage, or a job-shop environment.
- Leadership Authority: Proven track record executing performance improvement plans, discipline, and terminations.
- Process Mindset: Strong ability to enforce SOPs and hold teams accountable to quality standards.
- Technical Literacy: Solid understanding of digital print and manufacturing workflows to optimize throughput.
Critical Performance Metrics (KPIs)
- On-Time Delivery Rate: Maintain 98%+ on-time completion across all production orders.
- QC Error Rate: Minimize re-prints, missing installation items, and job returns.
- Labor Efficiency: Reduce unallocated downtime and ensure routine equipment maintenance execution.
- Sales Satisfaction: Maintain clear, timely communication and reliable schedule adherence between Sales, Design, and Production.
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.