Production Manager - Albuquerque

Under the direction of the Branch Manager, directs the sales team within a specific branch office, to ensure quality loan production via market and loan representative development. Also markets and promotes PrimeLending products and services to its client base of realtors, builders, bank officers and potential and past clients. Performs office or non-manual work directly related to the management or general business operations of PrimeLending and its customers

PrimeLending, a PlainsCapital Company, is a people-first company on a mission to make the home loan process simple and stress-free. Since 1986, we've been working together as a team to support our customers, co-workers and communities and make a positive impact on all the lives of all we serve. Whether on the frontline working directly with customers in our branches or behind the scenes supporting our loan officers, our team members each play a vital role in delivering an outstanding customer experience.

Award-Winning Culture

Known for having an empowering, supportive culture, PrimeLending is a place where each individual has an important voice, can be themselves and thrives. Our organization exudes an infectious spirit of optimism and humanity, making PrimeLending a great workplace.

• #7 2023 Energage Top Workplaces in the USA1
• # 11 2023 Energage Top Workplaces in Financial Services1
• Top 25 2023 Fortune Best Workplaces for Women2
• Top 25 2023 Fortune Best Workplaces in Financial Services2
• Top 50 2023 Fortune Best Workplaces for Millennials2
• #11 2023 Fortune Best Workplaces in Texas2
• Scotsman Guide 2024 Top Workplaces3 (Editor's Pick)
• #7 2023 Dallas Morning News Top Workplaces4

Key Facts About PrimeLending

• Established in 1986
• Part of Hilltop Holdings Inc. (NYSE: HTH) a diverse financial services company
• #11 2023 Top Retail Volume, Scotsman Guide
• #15 2023 Top Overall Volume, Scotsman Guide3
• 400+ purchase, renovation, refinance and reverse mortgage products
• National lender with coverage in all 50 states
• 2023 Best-in-Class Lender in 4 categories by MortgageCX5
• Branches located in 42 states
• 96% customer satisfaction rating6
• 4.9 national average star rating on Google
• 22,000+ five star Zillow reviews

1Energage Top Workplaces Awards

2Great Place to Work

3Scotsman Guide

4The Dallas Morning News

5MortageCX

6Survey administered and managed by an independent third party following loan closing. PrimeLending received an overall 96% Customer Satisfaction Rating for the period 1/1/23-12/31/23.

• Bachelor's Degree in Marketing or business related field, preferred; appropriate State license, if required.
• A minimum of 3-5 years loan officer experience and a minimum of 3 years of management experience.
• Valid driver's license and current automobile liability insurance.
• Demonstrated ability to manage all phases of residential mortgage origination.
• Demonstrated ability to interact with regional and corporate departments, to lead, direct and motivate a successful sales team of professionals, and to recruit and hire mortgage professionals.
• Demonstrated judgment and decision making ability.
• Excellent and effective presentation and communication skills, both verbal and written.
• An ability to quickly assess and process large amounts of information accurately.
• Stays informed of trends and developments in real estate market and competitive environment, as well as, changes in rules and regulations pertaining to both private and government insured mortgages.
• Ability to work flexible hours.
• Some travel required. ___%.
• Must be active in the community and in job-related organizations to enhance the network of beneficial contacts.
• Ability to adjust to the changing mortgage environment.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

• Evaluates PrimeLending's and other loan products and services and determines which financial products best meet the customer's needs and financial circumstances.
• Establishes and maintains relationships with realtors, bank officers, builders and new home sales representatives in order to develop and retain existing business; and by visiting subdivisions as required.
• Markets and promotes PrimeLending's financial products
• In partnership with the Branch Manager, recruits, hires and trains qualified loan officers and directs training programs relative to sales techniques, product and technical requirements.
• In conjunction with the Branch Manager and Operations Manager ensures that all loans are saleable and deliverable according to Agency, Corporate Broker, and Company guidelines.
• Develops and implements sales strategies, forecasting and reports as necessary.
• Monitors loan pricing and other competitive factors to effectively compete in the market place.
• Assists in the development of builder/broker contacts for the benefit of the sales staff.
• Maintains a professional image and adheres to standards consistent with company policies and procedures.
• Plan staffing levels; work with Sales Production Recruiters to recruit, interview, select, hire employees.
• Provide oversight and direction in the operating unit(s) in accordance with the organization's policies and procedures; delegate responsibilities appropriately expecting accountability
• Coach, mentor and develop staff, providing career development planning and opportunities
• Lead employees to meet organization's expectations for productivity, quality and goal accomplishment
• Provide effective performance feedback
• Manage the overall operational, budgetary, and financial responsibilities and activities of the department
• Plan/allocate resources to effectively staff and accomplish the work to meet productivity and quality goals
• Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures
• Review performance data to monitor and measure productivity, goal achievement, and overall effectiveness
• Maintain communication with internal and external contacts (including senior leadership levels) as necessary to ensure expectations and timelines are met
• Other functions as needed.
• Evaluates PrimeLending's and other loan products and services and determines which financial products best meet the customer's needs and financial circumstances.
• Establishes and maintains relationships with realtors, bank officers, builders and new home sales representatives in order to develop and retain existing business; and by visiting subdivisions as required.
• Markets and promotes PrimeLending's financial products
• In partnership with the Branch Manager, recruits, hires and trains qualified loan officers and directs training programs relative to sales techniques, product and technical requirements.
• In conjunction with the Branch Manager and Operations Manager ensures that all loans are saleable and deliverable according to Agency, Corporate Broker, and Company guidelines.
• Develops and implements sales strategies, forecasting and reports as necessary.
• Monitors loan pricing and other competitive factors to effectively compete in the market place.
• Assists in the development of builder/broker contacts for the benefit of the sales staff.
• Maintains a professional image and adheres to standards consistent with company policies and procedures.
• Plan staffing levels; work with Sales Production Recruiters to recruit, interview, select, hire employees.
• Provide oversight and direction in the operating unit(s) in accordance with the organization's policies and procedures; delegate responsibilities appropriately expecting accountability
• Coach, mentor and develop staff, providing career development planning and opportunities
• Lead employees to meet organization's expectations for productivity, quality and goal accomplishment
• Provide effective performance feedback
• Manage the overall operational, budgetary, and financial responsibilities and activities of the department
• Plan/allocate resources to effectively staff and accomplish the work to meet productivity and quality goals
• Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures
• Review performance data to monitor and measure productivity, goal achievement, and overall effectiveness
• Maintain communication with internal and external contacts (including senior leadership levels) as necessary to ensure expectations and timelines are met
• Other functions as needed.