Benefits:
- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
PRODUCTION MANAGER - FLOORING INSTALLATION
Floor Coverings International of Northeast Austin
Location: Hutto, TX, with local travel to customer homes
Full-time | Reports to Franchise Owner
Compensation: $60,000 - 80,000 (depending upon experience and connections into local area)
ABOUT THE ROLE
We're a locally owned flooring franchise backed by a national brand, bringing flooring samples and personalized service directly to customers' homes. We're hiring a Production Manager to oversee sold projects from sales handoff through installation, final payment, and follow-up. You'll coordinate customers, installers, materials, schedules, and budgets to deliver quality work and a positive customer experience.
KEY RESPONSIBILITIES
Project Planning and Scheduling
- Review sold projects with the sales team to confirm scope, materials, labor budgets, timelines, and customer expectations.
- Conduct site visits as needed and coordinate verification of installation requirements, including subfloor preparation, moisture testing, and acclimation.
- Order materials, track deliveries, and resolve shortages or damage.
- Schedule installations based on customer needs, material availability, site readiness, and crew capacity.
Customer Communication
- Serve as the customer's primary contact throughout installation.
- Explain preparation requirements, schedules, and what to expect.
- Provide daily updates during active installations and communicate changes promptly.
- Address concerns professionally and follow through on solutions.
- Obtain required written approvals for scope and price changes before additional work begins.
Installer Coordination and Quality
- Confirm each crew's scope, compensation, schedule, and quality expectations before work starts.
- Visit jobs to monitor progress, workmanship, property protection, and cleanliness.
- Coordinate corrective work and hold installation partners accountable for agreed results.
- Build a dependable installer network based on quality, reliability, professionalism, and fair pricing.
Costs and Project Completion
- Track project costs against budgets and flag potential overruns early.
- Maintain accurate schedules, notes, photos, change orders, and invoices.
- Coordinate returns, credits, and material claims.
- Conduct final walkthroughs, resolve remaining work, and collect payment according to customer agreements.
- Complete timely job-cost reviews and post-installation follow-up.
- Review project performance and open issues with the owner weekly.
QUALIFICATIONS
- Experience coordinating projects, crews, or field operations in flooring, construction, remodeling, or a related home-service business.
- Strong organization and follow-through across multiple projects.
- Clear communication and practical problem-solving skills.
- Ability to manage customer concerns and installer relationships professionally.
- Comfort reviewing scopes, tracking costs, and using scheduling software, email, and basic spreadsheets.
- Ability to work independently and recognize when an issue requires owner approval.
- Valid driver's license and ability to meet company vehicle insurance requirements.
Preferred: Two or more years of relevant experience, flooring installation knowledge, and experience with subcontractors, job costing, and
Flexible work from home options available.