Production Coordinator

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Production Coordinator Canton

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Production Coordinator

Full Time • Canton

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Production Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & Perks:

• Paid training provided
• Full-time

Key Responsibilities:

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customers and negotiate rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner's discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International's core values and mission.

Qualifications:

• Leadership skill to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Able to maintain organization while working on multiple sites.
• Able to problem solve productively.
• Able to make reasonable decisions.
• Portrays a professional image.

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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How many years of customer service experience do you have?* None Less than 1 year 1-2 years More than 2 years

Do you have experience in both residential and commercial flooring installation?* Yes No

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Why Work for Us?

No experience required

Annual convention in Mexico

Paid training and company car for appointments

Extensive training programs and support

Opportunity for growth and advancement

I just started working for Floor Coverings International and I learned so much in a very short time. I've received excellent support and am able to make a great income. The sky is the limit on how much money you can make!","name":"Mechele Fong","title":"Design Associate","location":"California","avatar":"https://d2zpdrfrohaf9r.cloudfront.net/system/images/572320/original/mechele_fong.jpg"},{"testimonial":"

There is a lot to like about Floor Coverings International as a career. I came in with no flooring experience and within two months, I was able to hit the ground running without looking back. They provide everything you need to be as successful as you want to be!

","name":"Jeff Gorman","title":"Design Associate","location":"Kansas","avatar":"https://d2zpdrfrohaf9r.cloudfront.net/system/images/572319/original/jeff_gorman.jpg"},{"testimonial":"

As a retired veteran it was important for me to find a company that offered great support and training. Luckily for me, I found Floor Coverings International. Just like in the military, we train all the time individually, locally, and corporate-wide.

","name":"Casimiro Garza","title":"Design Associate","location":"Texas","avatar":"https://d2zpdrfrohaf9r.cloudfront.net/system/images/572321/original/casimiro_garza.jpg"}],"highlightColor":"#1c6f52"}" id="testimonial-widget-container">