Product Support Specialist
The Product Support Specialist provides responsive support throughout the order process by researching and identifying products, preparing accurate quotations, processing and tracking orders, coordinating with internal teams and suppliers, and communicating with customers regarding deliveries and issue resolution.
Responsibilities:
* Manage spare parts requests from initial inquiry through shipment, including part identification, pricing, availability, quotations, order entry in SAP, and customer follow-up
* Research equipment records, serial numbers, bills of material, manuals, drawings, and order history to identify correct parts and maintain accurate records
* Coordinate with customers, engineers, purchasing, warehouse, finance, and suppliers to source parts, resolve discrepancies, manage returns and backorders, and address urgent requests
* Monitor quotations, orders, and delivery commitments while proactively communicating updates and maintaining knowledge of company products, equipment configurations, and electrical and mechanical components
Required Skills & Experience:
* High school diploma or GED
* Strong customer service skills and background
* Must be able to work Monday to Friday from 8am to 4:30pm
* Experience with SAP or a related software
Disclaimer:
By applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac.com/privacy/.
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