Product Support Representative I

Three Point Solutions, Inc.

St Paul, MN
1 day ago

$28–$31 Per Hour
Contractor

Highlights

Analyze product issues, research solutions, assist with failure analysis, and support product improvement programs. Provide technical product support to customers, dealers, and channel partners remotely and in the field.

Numbers & Facts

Location	St Paul, MN
Job Type	Contractor
Salary	$28–$31 Per Hour

Description

Job Title: Product Support Representative I

Client: Heavy Machine Manufacturing Company

Duration: 1 year with possible extension or conversion

Location: St. Paul, MN 55114

Shift: 1st Shift – No overtime anticipated

Description:

Job Summary:

Provide technical product support to customers, dealers, and channel partners remotely and in the field.
Analyze product issues, research solutions, assist with failure analysis, and support product improvement programs.

Job Responsibilities

Key Responsibilities:

Troubleshoot product issues using available technical resources and escalate complex problems when required.
Provide technical guidance, solutions, bulletins, and documentation to field teams and channel partners.
Support Product Improvement Programs by preparing installation instructions and researching product issues.
Participate in failure analysis, product development projects, and collection of field failure data.
Build customer relationships, respond to technical inquiries, document interactions, and provide follow-up support.

Qualifications

Required Skills & Experience:

Technical background with the ability to research, analyze, and resolve product-related issues using available resources.
Strong customer service, communication, questioning, and problem-solving skills.
Ability to document technical findings, prepare reports, and communicate solutions clearly.
Ability to work with customers, dealers, channel partners, and internal teams while managing escalations.

Desired Skills:

Previous experience working as a technician at an equipment dealership.
Knowledge of heavy equipment, product troubleshooting, and technical support.
Experience with product failure analysis, field operations, or product improvement programs.

Additional Requirements:

Call center candidates are not a fit.
Candidates must have a technical mindset and be comfortable researching solutions using provided materials.
The ideal candidate has previous dealership experience in a technical role.

Skills

About Company

Heavy Machine Manufacturing Company