Product Support Engineer

Product Support Engineer

Advantest is the world's largest provider of Automatic Test Equipment (ATE) to the semiconductor industry. For seven decades, Advantest has led the way in developing new and innovative test and handling solutions for the global electronics industry. Advantest Test Solutions, Inc (ATS) is a subsidiary of Advantest America located in Lake Forest, CA and is a leading provider of massively parallel electronic test systems that includes System Level Test (SLT), burn-in and semiconductor/module tests. ATS has an exciting line of high-performance test systems that support the semiconductor industry around the world.

ATS is looking for a Product Support Engineer to join our team. The ideal candidate would serve as the resident product specialist within the Product Support organization to assure technical resolution of equipment field issues, as well as technical resource for internal and external customers. We are looking for passionate individuals with good analytical and communication skills that seek an opportunity to grow their career. Willingness and ability to travel overseas is a must.

Essential Duties & Responsibilities:

• Applies established standards, processes, procedures to provide support services for ATS' line of Test Systems.
• Serves as technical liaison for customers, suppliers, application users and other technical and support personnel.
• Regularly monitors field performance activity and develops analytics commensurate with business needs.
• Mentors and supports Field Service Group personnel as required with a focus on maximizing their abilities and work environment.
• Able to troubleshoot and define diagnostic parameters to programmatically determine root cause.
• Travel to customer locations to perform technical functions including repair, troubleshooting and system installation, as required. Author incident reports as needed commensurate with technical repairs.
• Develop end user documentation in support of application of products.
• Develop and provide technical training to internal staff members including on-site field service engineers.
• Write and execute test plans for system level component diagnostics.
• Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.
• Effectively incorporate field data from customers into prioritization of work.
• Manage project assignments with a focus on delivering high caliber results in a timely fashion.
• Maintain an understanding of high priority engineering projects; be prepared to contribute as needed to priority projects.
• Perform other duties as assigned.

Requirements, Education & Skills:

• Bachelor's degree in Electrical or Mechanical Engineering or equivalent experience.
• Minimum of 5+ years of related work experience or a master's degree.
• Must possess excellent analytical skills.
• Proficient with Mechanical Assembly, Electrical wiring, and Troubleshooting.
• Strong technical experience with test and measurement equipment, electrical or automation systems.
• In depth knowledge of industrial computer systems, network architectures, and the demonstrated the ability to diagnose and rectify anomalies in these systems.
• Domestic and International business travel is a requirement of this position, as needed to support the customer (10% - 60%) and depending on the equipment support schedule. This could mean short notice and long periods at a time.
• This is an on-site role in our Lake Forest, CA office.
• Fluency in an international language, Mandarin/Korean are

Advantest America Inc. is part of Advantest Corporation, the world's largest provider of automated test equipment (ATE) for the semiconductor industry. The company designs and manufactures cutting-edge testing solutions that help semiconductor manufacturers ensure the quality and performance of their products. Advantest is known for innovation, reliability, and a strong commitment to supporting its customers and employees. Our Purpose & Values: Mission: Improve lives through advanced technologies and customer-focused innovation. Vision: Be the most trusted and valued test solution provider in the semiconductor value chain. Core Values: I- Innovation is our Lifeblood N- Number One is Our Aspiration T- Trust is our Foundation E- Empowerment is Our Motivation G- Global is our Reach R- Respect is our Heart I - Inclusion and Diversity is Our Commitment T- Teamwork is our Approach Y- Yes is Our Attitude Why Join Us At Advantest, innovation starts with people. We're looking for curious, capable, and collaborative individuals ready to shape the future of semiconductor technology. You'll join a global team where your ideas are valued, your growth is supported, and your work makes a real impact. We foster an integrity-centered culture, where honesty, inclusion, and respect are the foundation of everything we do. Global Bonus Program: Performance-based bonuses paid twice yearly. 401(k) Plan: Pre-tax retirement savings with company match. Medical, Dental & Vision: Multiple plan options including HMO, PPO, and HSA. Income Protection: Life, disability, and accident insurance at no cost. Flexible Spending Accounts: Healthcare and dependent care options. Employee Assistance Program: Free support for personal and work-related issues. Flexible Time Off: Accrual starts at hire, increases with service. Paid Holidays: 13 company holidays annually. $90k - $130k (Depending on Experience) EEO Statement Advantest is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Advantest to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. The Advantest Way - Diversity, Equity, Inclusion and Belonging At Advantest, diversity, equity and inclusion are at the core of who we are. We are continuing to build a culture where everyone feels a sense of belonging through our DE&I programs & initiatives. We strive to have a diverse, equitable and inclusive workplace to enable us to attract and retain candidates that feel a sense of purpose and empowerment. Our commitment to DE&I is unwavering and we are steadfast in our mission to continuously foster an environment of respect, trust and transparency. We value diversity and inclusion and believe employees of all backgrounds contribute to our ongoing success. At Advantest, we celebrate and support the needs of our employees regardless of race, color, ethnicity, national origin, religion, age, disability, gender (including gender expression and gender identity), sex and sexual orientation. DE&I at Advantest is more than words to us, they are the Advantest Way.