Experience working directly with traders or front-office business users. Document incidents and contribute to continuous improvements in application stability.
Numbers & Facts
Location
New York, NY
Salary
$40
Description
RESPONSIBILITIES
Provide production support for business-critical trading applications.
Investigate pricing, booking, trade-capture, and application issues.
Troubleshoot Linux, Windows, SQL, application, and connectivity-related problems.
Monitor application health and respond to production alerts.
Execute operational procedures, including appropriate service recovery activities.
Coordinate incident resolution with development, infrastructure, vendor, and global support teams.
Communicate incident status clearly to business and technology stakeholders.
Document incidents and contribute to continuous improvements in application stability.
Role Requirements:
Professional production or application support experience.
Strong Linux troubleshooting skills.
Working SQL knowledge for production investigation.
Experience supporting Capital Markets or trading environments.
Experience working directly with traders or front-office business users.
Strong incident-management and troubleshooting skills.
Ability to investigate issues across multiple technical layers.
Strong written and verbal communication.
Ability to prioritize multiple production issues in a time-sensitive environment.
Ability to work onsite in New York City five days per week.
PREFERRED EXPERIENCE
FX or Fixed Income experience.
Exposure to trading platforms or electronic trading venues.
Experience with Splunk, Grafana, Elastic, or similar monitoring technologies.