Product Specialist

At the Proctor Dealerships, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Proctor Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  

What We Offer

• Medical
• Dental
• Vision
• 401K Plan
• Vacation and Sick Leave
• Paid Holidays
• Paid Training
• Counseling Services
• Health and wellness
• Supplemental Insurances
• Discounts on products and services

SUMMARY 

Assist in the development and execution of equity mining and enhancing the consumer experience at Proctor Ford.    

RESPONSIBILITIES include the following but not limited to:  

• Analyze equity mining software to determine best prospects to engage in the Ford service department  
• Connect priority customers to their current salesperson   
• Call and email equity mining opportunities  
• Greeting and welcoming overflow customers  
• Conduct customer interviews and surveys, analyzing and compiling data to report to service and sales managers for continuous improvement  
• Engaging daily minimum number of service customers  
• Developing and nurturing relationships scheduled marketing initiatives  
• Orphan data mining  
• Showroom visit phone follow-up  
• Inbound phone call overflow  
• Data Merging (as needed)  
• Consistent sales, product, and equity mining training  

REQUIRED SKILLS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

• Ability to define problems, collect data, establish facts, and draw valid conclusions  
• Good communication skills both verbal and written  
• Computer savvy with the knowledge of how to use word processing programs, spreadsheets and the ability to assimilate and use new programs quickly  
• Ability to think through and lead projects  
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment  
• Ability to calculate figures and amounts such as discounts, taxes, and percentages  
• Ability to read, analyze, interpret and respond whether written or verbal to customer inquiries/concerns  
• Efficient and focused  
• Self-Starter!  

This company is an equal opportunity employer and ADA compliant employer and does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, familial status, gender identity or expression, or sexual orientation.

EQUAL OPPORTUNITY EMPLOYER

APPLICANT’S STATEMENT

I understand that if I am hired, my employment will be for no definite period, regardless of the period of payment of my wages. I further understand that I have the right to terminate my employment at will at any time with or without notice or reason, and the Company has the same right. No one other than the President of the Company has authority to modify this relationship or make any agreement to the contrary. Any such modification or agreement must be in writing. I understand that the Company reserves the right to require me to submit to a drug test at any time and also reserves the right to require me to submit to an alcohol test and/or medical examination to the extent permitted by law. I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records and other information pertinent to my employment with them. I release my previous employers from any liability as a result of their disclosure of information about me to the Company. I also authorize the Company to provide truthful information concerning my employment with it to my future prospective employers and I agree to hold it harmless for providing such information. I further understand that if employed I will be on a 90-day introductory period, and that termination for unsatisfactory performance during that period will not result in any Company responsibility for unemployment benefits. I further understand that completion of the introductory period does not confer any expectation of continued employment, and that if employed, my employment will be for no definite period and “at-will.” By signing this application, I certify that all of the information that I provide on this application and in any interview will be true, complete and accurate. I understand that if I am employed and any such information is later found to be false or misleading in any respect, I will be dismissed. I certify that I have received a written notification that the Company may obtain a consumer report or reports on me. I authorize this Company to obtain such a report or reports for use in connection with my application for employment and for other employment-related reasons. If hired, this authorization shall remain on file and serve as ongoing authorization for procurement of employment-related consumer reports at any time during my employment. I understand that the term “consumer report” includes, but is not limited to, credit checks, criminal background checks, Department of Motor Vehicle reports, and investigative consumer reports. I further understand that the term “investigative consumer report” means a report in which information on my character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with my neighbors, friends, or associates, or with others with whom I am acquainted or who may have knowledge concerning any such items of information.