Product Specialist

Product Specialist

Location: Augusta, ME

Onsite Flexibility: Hybrid 100% onsite for the first 6 months, then option to work remotely 2 days a week

Contract Details

• Position Type: Contract
• Pay Rate: $34.00 $34.01 / Hour (USD)
• Shift / Schedule: Days (First Shift)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This position provides ongoing application data maintenance and User Acceptance Testing for upgrades and new software releases for the DAVE application. DAVE is a proprietary software used for collecting, registering, and issuing vital records in the State of Maine. The role is responsible for problem identification, documentation, and communication of issues to be remediated by the application vendor. There are two planned software releases a year, and with every release there are approximately 1,200 scripts to test every aspect of the system's functionality. Technical skills such as a system analyst or programming skills are not necessary for completing user acceptance testing; however, the work involves review, examination, and evaluation of the system and how the system functions as it pertains to the policies and regulations governing the administration of vital records. It requires project management and organization skills to ensure communication, information flow, and documentation of past and future enhancements. The position serves as a liaison between the vendor and the client, and is responsible for completing the user acceptance testing for the software, summarizing the findings including defects, and conveying future needs and enhancements.

Key Responsibilities

• Utilize pre-made scripts to test functionality and document successful completion on SharePoint, and utilize Jira if there are any issues/bugs
• Make sound recommendations on functional and technical improvements to the product
• Analyze the functional and technical impact of product planning decisions
• Participate in product design reviews to verify that design meets quality standards and functional/technical requirements
• Perform impact analyses on production fixes and enhancements to establish priorities
• Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner
• Provide effective on-site and over the phone product support as needed
• Accurately set severity of identified defects
• Provide input to training and/or documentation materials regarding latest technical and functional design changes
• Document all work on SharePoint for future reference
• Review the system test approach and conditions used as the basis for detailed test scenarios
• Follow quality standards
• Communicate accurate and useful status updates

Required Skills

• User Acceptance Testing experience
• Ticketing system experience (Jira preferred)
• Ability to troubleshoot basic system issues
• SharePoint proficiency
• Analytical and customer service skills
• Ability to work in a team environment

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This Augusta-based public-sector employer operates in the areas of justice, education, and economic development services, serving residents and agencies across the State of Maine. The organization engages professionals across technology, administration, and program support functions to advance essential government services at the state level.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-12276

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