Product Service Engineer II – Mining Technology
Location: Tucson, AZ - Onsite
Pay Rate: $38-$41/hour
Schedule: First Shift
Contract Duration: 24 months + Possible Extension
Job Description
We are seeking a Product Service Engineer II to support advanced mining technology systems used in underground operations. This position combines technical troubleshooting, product support, networking, software, and machine systems in a highly collaborative, customer-focused environment.
The Product Service Engineer will investigate and resolve complex technical issues across mining technology platforms, working closely with dealers, customers, engineering teams, and product support organizations. The ideal candidate is a hands-on technical problem solver who is comfortable working across software, server, network, and industrial equipment environments.
Key Responsibilities
- Investigate, troubleshoot, and diagnose technical issues involving software applications, servers, networks, onboard hardware, sensors, positioning systems, and machine connectivity.
- Perform root cause analysis and implement corrective actions to restore system functionality.
- Analyze system logs, performance data, network connectivity, and equipment information to identify technical issues.
- Provide remote technical support to dealers and customers and communicate status throughout the troubleshooting process.
- Prioritize and manage technical incidents based on severity and business impact.
- Partner with engineering and product development teams to escalate and resolve software, hardware, and product issues.
- Support new product introductions, product validation, field development, and field-follow activities.
- Document troubleshooting findings, corrective actions, and technical solutions.
- Identify opportunities to improve product functionality, reliability, and supportability.
- Share technical knowledge and troubleshooting best practices across global support teams.
- Participate in occasional field assignments at customer and mining locations.
Required Qualifications
- Bachelor's degree in Engineering, Technology, Information Technology, Mining, or a related technical discipline.
- Entry-level candidates with relevant internship experience through approximately 4 years of professional experience will be considered.
- Associate degree candidates may be considered with 5+ years of relevant experience.
- Experience troubleshooting technical systems in an industrial, production, heavy-equipment, technology-support, or similar environment.
- Strong technical troubleshooting, analytical, and root cause problem-solving skills.
- Ability to work with interconnected software, hardware, networking, and equipment systems.
- Strong written and verbal communication skills.
- Customer-focused approach with the ability to collaborate with technical teams, dealers, and end users.
- Ability to work onsite full time in Tucson, Arizona.
- Willingness to travel up to 25% and work periodically in open-pit or underground mining environments.
Preferred Technical Experience
Experience with one or more of the following is highly valued:
- Windows Server
- Linux
- VMware / ESXi
- SQL Server
- Microsoft Azure
- TCP/IP networking and network troubleshooting
- Industrial computing systems
- Radio or wireless communications
- Sensors and positioning technologies
- Video streaming systems
- Autonomous or remote-controlled equipment
- Heavy equipment or mining technology
- Technical/electrical schematics
- Field service or product support
Previous mining, MineStar, autonomous equipment, heavy-equipment, or field technology support experience is a strong plus.
Preferred Qualifications
- Previous product support or field service experience.
- Mining or heavy-equipment industry experience.
- Experience supporting autonomous, tele-remote, or remote-operator technologies.
- Strong customer service and relationship-management abilities.
- English/Spanish bilingual skills are a plus.
What Makes This Opportunity Stand Out
This role offers hands-on exposure to advanced autonomous mining, remote-operation, networking, machine, and industrial technology systems. You'll work across multiple technical disciplines while partnering with global engineering, product support, dealer, and customer teams to solve real-world technical challenges.
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