Product Quality Eng Sr

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business-we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

(If you are a current Ashley employee, please login to your UKG account and apply using the internal job board.)

Job Summary:

The Senior Product Quality Engineer works within the Continuous Improvement: Product Quality Group to advance enterprise quality and increase customer satisfaction by reducing product defects. Operating with a high degree of latitude, you will act as a U.S. Champion, leading product development and launch processes to proactively address quality.

This role provides daily oversight and guidance to overseas Vendor Champions, QA Teams, and Quality Control personnel. You will drive continuous improvement efforts across the global supply chain utilizing Ashley's proprietary systems: Quality Dominator for daily quality assurance, the Quality Intelligence System for tracking improvement projects, and the Concept Launch System for new product development and launch activities.

Key Responsibilities:

Continuous Improvement & Leadership

• Drive Continuous Improvement: Utilize Six Sigma, Lean, Statistical Process Control (SPC), and Theory of Constraints to define and execute improvements across the global supply chain.
• Act as a Change Agent: Coach, mentor, and teach leaders and personnel to build a strong, organization-wide culture of quality assurance.
• Lead Quality Teams: Advise and lead quality improvement teams to enhance departmental communication processes, methodologies, and procedures.
• Manage Projects: Efficiently manage multiple concurrent global quality improvement projects, communicating constraints effectively and achieving timely project closure.

Global Supplier Quality & Corrective Actions

• Coordinate Supplier Quality: Drive data-driven quality improvements across the global network of internal and external suppliers.
• Analyze & Report Data: Gather, document, and report quality data at the supplier, product, process, and attribute levels.
• Manage Corrective Actions: Identify, issue, track, and verify the closure of supplier-level corrective action requests on an item-by-item basis.
• Collaborate Globally: Communicate directly with Vendor Champions (VCs), supplier quality personnel, and management to identify and act on improvement opportunities.
• Monitor Overseas Trends: Track quality trends and patterns from overseas teams to create directed work for improvement efforts.

Product Development & Testing

• Lead Product Launches: Provide quality leadership during new product development and launch processes.
• Develop Testing Protocols: Create test requirements, methods, and protocols; document test results and follow-on activities.
• Establish Process Controls: Participate in design reviews, establish process controls, and work with suppliers to develop mutually beneficial quality plans.

Quality Systems, Data & Documentation

• Implement Quality Systems: Develop key pieces of the quality system, including the disposition of non-conforming product, Production Part Approval Processes (PPAP), and First Article Inspection (FAI) criteria.
• Voice of Customer (VOC) Action: Lead communications and corrective actions based on data supplied by HomeStore operations and VOC feedback.
• Define Key Metrics: Assist in defining and reporting key measures for organizational dashboards to provide visibility and predictability for the Product Quality Improvement system.
• Standardize Procedures: Work with technical personnel to create standard policies, update the quality manual, and approve critical quality and engineering documentation.

Qualifications:

Education:

• Bachelor's Degree in Engineering, or equivalent work experience required.

Experience & Skills:

• 5+ years of experience in quality improvement and process design within a manufacturing environment required.
• Strong understanding of Lean processes and basic Theory of Constraints.
• Working knowledge of one or more Continuous Improvement methodologies (e.g., Six Sigma).
• Experience with Quality Management Systems (QMS) and supply chain systems.
• Familiarity with effective change management strategies.
• Ability to read and interpret product drawings, layouts, and Bill-of-Material (BOM) structures.
• Strong documentation management strategy and workflow concepts.
• Excellent platform skills for conducting formal and informal training.
• Exceptional analytical, problem-solving, and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment, handling multiple projects simultaneously.
• Proficient computer skills, including Microsoft Office Suite.
• Strong interpersonal skills with the ability to display empathy, understanding, and patience when responding to difficult employee, vendor, or customer inquiries.

Work Environment:

This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety-sensitive operations and may include various shift schedules to support production and distribution needs.

Benefits We Offer:

• Health, Dental, Vision, and Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities & Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values:

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
• Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

Corporate Social Responsibility

View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

• Optional depending on ability for position to support sponsorship
• Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.