API Documentation, Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Authentication, Bug Tracking/Defect Management, Business Administration, Business Analysis, Business Solutions, Communication Skills, Computer Science, Customer Relations, Customer/Client Research, Data Mapping, Detail Oriented, Documentation, Error Handling, Functional Testing, Information Technology & Information Systems, Leadership, Mail Services, Mock Up, Multitasking, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Product Lifecycle, Project/Program Management, Quality Assurance, REST (Representational State Transfer), Reporting Dashboards, Requirements Management, SOAP (Simple Object Access Protocol), Software Development Lifecycle (SDLC), System Integration (SI), Technical/Engineering Design, Test Case, Test Plan/Schedule, Test Tools, Time Management, User Documentation, User Interface Design, Wheel/Front-End Loader, Workflow Analysis, Writing Skills
Responsibilities:
Client Engagement & Requirements Gathering
Serve as the primary liaison for client integration projects.
Lead discovery sessions to define workflows, data exchanges, event triggers, and business rules.
Write and maintain detailed functional specifications, including revision history, throughout the development lifecycle using input from business stakeholders, partners, engineering, and QA teams.
Develop and present meaningful project updates, reporting, and dashboards that provide transparency and actionable insights for clients and executive leadership.
Define system functionality, including workflows, impacts to existing applications, and user navigation.
Design user interface mockups, visual models, charts, and workflow diagrams to support requirements.
Facilitate clarification and resolution of functional specification questions throughout the delivery process.
Ensure functional specifications are accurate, complete, and clearly documented.
Present functional specifications to internal stakeholders and incorporate feedback.
Translate client needs into clear, actionable technical requirements and specifications.
Gather business requirements from appropriate stakeholders when formal documentation is not provided.
Perform other duties as assigned.
API, Workflow, Event & Data Mapping
Analyze client integration needs and document API request/response structures, payload definitions, authentication methods, and error handling.
Create workflow diagrams, event sequences, data mappings, and comprehensive integration specifications.
Partner with engineering teams to validate integration designs and ensure technical feasibility.
Engineering & QA Collaboration
Ensure engineering teams fully understand requirements, workflows, and integration expectations.
Develop test cases and acceptance criteria supporting API functionality, workflow logic, and data exchange requirements.
Support QA efforts including functional validation, defect triage, and retesting.
Track integration progress and proactively drive delivery to meet committed timelines.
UAT & Operational Support
Coordinate User Acceptance Testing (UAT) with internal operations teams and external clients.
Prepare UAT scenarios, manage defects, track results, and support issue resolution.
Assist with go-live readiness activities and provide support through post-implementation stabilization.
Qualifications:
Required
Bachelor's degree in computer science, Information Technology, Engineering, Business Information Systems, or a related field, or equivalent work experience.
5 years of experience as a Product Owner, Business Analyst, Integration Analyst, or similar role.
Strong analytical skills; strong attention to detail.
Strong verbal and excellent written communication skills.
Ability to deliver clear and concise project updates, status reporting, and dashboards to clients and executive stakeholders
Strong project management and time management skills.
Ability to solve problems across domains (business, functional, technical, and operational)
Demonstrated ability to create and maintain large sets of documentation
Experience working with APIs (REST, SOAP, or similar), including understanding payloads, authentication, error handling, and status codes.
Experience supporting system integrations, workflow-driven platforms, or data exchange projects.
Strong organizational skills and ability to manage multiple concurrent workstreams.
Effective in a fast-paced environment
Self-starter/motivator.
Ability to multi-task.
Preferred
Master's degree (MS or MBA).
Familiarity with SDLC and agile delivery methodologies.
Experience with API testing tools (e.g., Swagger, Postman).
Experience with AI-assisted tools for capturing requirements and analysis.
Experience with leveraging AI-assisted tools to enhance requirements analysis, user story creation, documentation quality, and overall delivery efficiency.
Familiarity in applying emerging AI capabilities to improve analysis workflows, documentation quality, and team productivity.