Product Owner

WHAT YOU'LL DO:

• Define and communicate a compelling product vision. Develop and manage roadmaps for IT applications, ensuring alignment with enterprise architecture, business objectives, and long-term sustainability

• Operate as the primary liaison between engineering, architecture, and business stakeholders to translate business needs into technical requirements and ensure alignment across teams

• Lead backlog refinement and prioritization for technical features, application enhancements, and infrastructure capabilities. Balance technical debt, scalability, and business value

• Gather insights from internal users and stakeholders to identify pain points and opportunities to translate feedback into actionable technical solutions

• Partner with engineering, architecture, and design teams to ensure successful delivery of technical products and facilitate decision-making and remove roadblocks

• Define and track product KPIs and OKRs that measure application performance, reliability, and business impact. Use data to inform decisions and drive continuous improvement

• Stay ahead of industry trends, emerging technologies, and best practices. Drive innovation in technical product offerings

• Ensure technical products align with architectural standards, enterprise priorities, and long-term strategic goals. Make trade-offs that optimize for scalability and sustainability

All you'll need for success

Minimum Qualifications Education & Prior Experience
"Bachelor's degree in a related field and at least 3 years of Product Management or Product Delivery experience, or at least 5 years of equivalent experience
"Demonstrated experience serving as a Product Owner in an Agile delivery environment and managing a product backlog from discovery through release
"Ability to onboard quickly, operate with limited supervision, manage competing priorities, and deliver within a time-bound engagement
"Strong written and verbal communication skills with experience working across business, technology, and vendor teams
Preferred Qualifications- Education & Prior Job Experience
"Experience with contact center technologies, customer service, airline, travel, or other complex operational technology products
"Experience with agent desktop, CRM, workflow, and knowledge management technologies

"Familiarity with product architecture, DevOps practices, APIs, and release processes
"Experience working in a large enterprise with multiple products and platforms
Skills, Licenses & Certifications
"Working knowledge of Agile Product Management and delivery tools; experience with Azure DevOps (ADO) is preferred
"Relevant Product Management, Product Owner, Scrum, or Agile certification is preferred but not required (e.g. CSPO)
"Strong facilitation, prioritization, stakeholder management, problem-solving, and decision-making skills

Top requirements:

Product (CSPO cert), mix of technology and business domains, communication

Nice to have:

Airline domain, Azure Dev Ops tool familiarity, organization, planning, scrum