Product Owner, Digital Self-Service Products

Product Owner, Digital Self-Service Products

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Product Owner, Digital Self-Service Products

United States, Georgia, Atlanta

Enterprise Digital Strategy

06-Nov-2026

Ref #: 34729

How you''ll help us Keep Climbing (overview & key responsibilities)

At Delta, we connect people and cultures, power extraordinary experiences, and shape the future of travel. Here, you''ll work on complex challenges on a global scale, using augmented intelligence to build emerging technologies, amplify human potential and continuously grow the skills that keep you at the forefront of what''s next.

At Delta Air Lines, we create world-class digital experiences that are customer-focused, innovative, easy-to-use, and revenue-enhancing. The Digital Day of Travel and Journey team works cross-functionally with IT and various partners across Commercial and Operations to enhance and create new experiences on Delta''s Digital Channels. The team is focused on evolving our approach to customer self-service as we work to support critical strategic pillar initiatives, expand digital containment, and drive revenue along the travel ribbon. We are seeking an experienced and resourceful Product Owner to join our dynamic team. As the Product Owner for Prepared Traveler, you will be responsible for ensuring customers can effectively and successfully complete their transactions via Delta''s Digital channels. You will define and drive the launch of new features and services that enhance experiences on delta.com and the mobile app. You''ll have an eye for detail and work with various stakeholders to drive alignment around your roadmap, measure performance, and oversee the development for your product from ideation to launch and beyond. You should be a self-starter, action oriented, comfortable with ambiguity, and astute in relationship building.

• Discover functional gaps and identify new opportunities for product roadmaps based on market research, customer and Res Specialist feedback, reviewing customer sessions, defect logs, and web analytics data
• Lead teams of IT developers, UX designers, and cross-functional business teams to successfully deliver initiatives
• Communicate and coordinate with key stakeholders across the organization to prioritize development, build out product roadmap, complete testing, and triage defects and escalations
• Define success criteria and metrics of new product experiences, complete post-implementation analysis, and perform ongoing optimization
• Take general business requirements and develop technical execution plan to deliver required projects
• Ensure delivery of high-quality product improvements that meet business objectives

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading prot sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benets including medical, dental, vision, short/long term disability and life insurance benets
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Three years previous experience as a Product Analyst, Product Owner, Product Manager or similar position
• Understanding of Product Management, Development, Design principles and Agile methodology
• Comfortable managing projects and able to juggle multiple projects simultaneously
• Proven ability in developing business strategy, business cases, articulating the tactics to achieve it, and then delivering
• Able to forge relationships with internal stakeholders including the ability to influence without formal authority and collaborate with others
• Strong communication skills, experience creating decks and presenting to senior leadership

What will give you a competitive edge (preferred qualifications)

• Familiarity with Delta''s Enterprise planning process
• Product Ownership certification
• Knowledge of the Product Lifecycle, Journey Management, and Customer moments

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Delta Air Lines is an equal opportunity employer including disability/veteran.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements. Supporting medical or religious documentation will be required where applicable. To request a reasonable accommodation, please click here

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