Product Owner – ServiceNow Matter Management (Legal)
Location: Hybrid. Candidates must reside in Pennsylvania within 50 miles of Harrisburg, PA and be willing to work onsite in Harrisburg 2–3 days per week.
Momentum is seeking an experienced Product Owner with strong ServiceNow and legal domain experience to lead the implementation and ongoing evolution of the ServiceNow Matter Management module. This role will serve as the product owner and strategic delivery lead for case management capability, replacing fragmented tools and manual processes with a centralized, scalable, and user‑centered platform.
The Product Owner will lead the initial implementation of ServiceNow Matter Management and then continue in a long‑term product ownership role as the solution matures and additional legal teams onboard. This individual will work closely with attorneys, legal operations staff, leadership, IT partners, and ServiceNow vendors to ensure the product delivers meaningful value, improves case visibility, and supports compliance, reporting, and operational efficiency across the legal enterprise.
Key Responsibilities
Product Vision & Strategy
- Define and communicate a clear product vision for ServiceNow Matter Management aligned with strategic goals.
- Establish outcomes focused on improving legal case management, transparency, consistency, and scalability across agencies.
User‑Centered Discovery & Requirements
- Partner with attorneys, legal operations staff, and stakeholders to understand legal workflows, pain points, and compliance requirements.
- Translate legal and operational needs into clear product requirements, features, and user stories.
Backlog & Roadmap Ownership
- Own and manage the product backlog and roadmap for ServiceNow Matter Management.
- Prioritize work based on business value, legal risk, user impact, and technical feasibility.
Agile Delivery Leadership
- Serve as the Product Owner within an Agile delivery model, providing direction to development and configuration teams.
- Participate in sprint planning, backlog refinement, reviews, and retrospectives to ensure continuous delivery and improvement.
Cross‑Functional & Vendor Collaboration
- Work closely with delivery teams, ServiceNow developers/configurators, and implementation partners.
- Coordinate with legal, IT, security, and compliance stakeholders to ensure alignment and successful delivery.
Change Enablement & Adoption
- Support change management, training, and communications to drive adoption within onboarding agencies.
- Act as a champion for modernized legal operations and digital transformation.
Product Growth & Continuous Improvement
- Guide the evolution of the product post‑implementation as additional legal teams and agencies adopt the platform.
- Establish feedback loops, metrics, and reporting to measure success and inform enhancements.
Must‑Have Qualifications
- Proven experience serving as a Product Owner or Product Manager for enterprise digital solutions.
- Hands‑on experience with ServiceNow, preferably including case, matter, or workflow‑based modules.
- Experience working in or closely with legal, legal operations, or compliance‑driven environments.
- Strong understanding of Agile delivery practices and backlog management.
- Excellent stakeholder engagement, facilitation, and communication skills.
- Experience delivering solutions in complex or regulated environments.
Nice‑to‑Have Qualifications
- Experience with ServiceNow Matter Management or similar legal case management platforms.
- Familiarity with state government or public‑sector legal operations.
- Experience supporting multi‑agency or enterprise‑wide product adoption.
Flexible work from home options available.
Momentum, Inc. (Momentum) is a small, women-owned IT and Management Consulting firm based in Camp Hill, Pennsylvania. Founded in 1998, Momentum has grown to employ more than 75 employees and expand its services to public and private sector clients throughout the mid-Atlantic region, resulting in the successful delivery of more than 450 projects to more than 100 unique customers of all shapes and sizes across a broad range of industries and specialties.
Momentum is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law.
Momentum provides a full complement of technical and professional services within our four core service offerings: