Product Operations Lead

About Teal

Teal Communications, Inc. ("Teal") is a high-growth technology company that builds cloud-native network software to connect Physical AI & IoT devices to data networks globally. Teal has been named to the Inc. 5000 and Deloitte Technology Fast 500 as one of the fastest-growing private companies in the United States (#1 in the Seattle metro area and #9 among U.S. software companies).

The Opportunity

We're looking for a Director of Product Operations to shape the functional experience of our products to meet the needs of a high-growth customer base.

The ideal candidate combines technical intuition with a data-oriented mindset and strong organizational skills. In this role, you will be the operational bridge between Product, Engineering, Finance, and our customers-turning product capabilities into repeatable, scalable processes so customers can launch quickly, devices connect reliably, and billing is accurate from day one. As Teal scales, you will build the systems, playbooks, and reporting that supports business growth while reducing friction.

This role will report to our VP of Product, working closely with Teal's VP of Engineering and Chief Executive Officer. You will also partner day to day with Customer Success, Sales, and Finance to make sure products are implemented, provisioned, and billed smoothly at scale.

What You'll Do:

• Product Operations Leadership:

• Lead and develop the Product Operations team, including a Product Operations Manager and a team of individual contributors-setting priorities, defining clear ownership, coaching for growth, and building a high-performing, accountable culture

• Owning the Product Operations Function:

• Streamline and manage customer implementation, owning the end-to-end onboarding process from signed contract to first live device and reducing time-to-launch through standardized playbooks and automation.

• Identify recurring operational friction points and partner with Product and Engineering to prioritize fixes and improvements on the roadmap.

• Support provisioning of eUICC cards and chips, coordinating with suppliers, carriers, and internal teams so inventory, profiles, and activations are delivered accurately and on schedule.

• Owning Billing Configurations:

• Own customer billing configuration in Teal's bespoke product backend (BSS), ensuring pricing plans, rate structures, and usage data are set up correctly, so customers are invoiced accurately and on time.

• Systems & Operations

• Build the processes and tooling the team runs on: document operating procedures, set service-level standards, and select or build internal tools that let the team scale as customer volume grows

• Cross-Functional Reporting

• Compile executive reports and dashboards that track key operational metrics-such as implementation timelines, device activations, connectivity usage, and billing accuracy-and surface insights that inform leadership decisions

• Collaborate with finance and business team on structuring internal information for finance stakeholders or external customer presentations.

What We're Looking For:

• 5+ years of product operations experience in telecommunications software, ideally in connectivity, Physical AI, IoT, or SaaS environments.
• 5 years of telecommunications business operations experience, with exposure to areas such as carrier relationships, provisioning, or billing and revenue operations.
• Proven experience leading and developing teams.
• Strong analytical skills and comfort working hands-on with data; able to write queries, build reports, and turn findings into clear recommendations.
• Excellent written and verbal communication skills, with the ability to present to executives and work effectively across technical and non-technical teams.
• Technical project management certification (e.g., PMP or Agile/Scrum) or equivalent hands-on experience.
• Familiarity with eSIM/eUICC technology, mobile network operations, or BSS/OSS systems is a strong plus.
• Software familiarity: Excel, Claude, Databricks, Superset, MySQL.

Compensation:

Teal offers competitive salaries, comprehensive health benefits, and equity packages.

• Total target compensation range is $100,000-200,000 depending on experience
• Actual compensation will depend on experience, skills, and other job-related factors.

Location: Kirkland, Washington. We expect this role to work closely with the team from our Kirkland headquarters at least two days per week in person, with limited travel as needed.

Teal is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.