Product Operations Analyst

All open roles

ProductHybrid - New York City, NYFull Time

Product Operations Analyst

Own end-to-end delivery of Abstract Workers - AI agents that automate workflows for legal, government affairs, tax, and compliance teams. Discovery to launch.

What you'll do

• Lead discovery calls to surface painful workflows and synthesize them into clean, buildable Workers
• Own the build pipeline in Linear - break down scope, flag dependencies with engineering, and update customers weekly
• Talk credibly with engineers about connectors, data pipelines, and reliability - and translate build tradeoffs for customers
• Test every Worker before go-live with the customer's real data - catch hallucinations, broken links, and malformed output
• Build customer confidence by explaining the gates, source-tracing, and human controls behind every Worker
• Spot the next Worker after the first one lands and grow early customers into multi-Worker accounts
• Help the account executive (AE) team prioritize scopes - quick wins versus complex builds - so the team never overcommits

What we're looking for

• 2-5 years professional experience with fast learning and comfort in ambiguity
• Strong people skills - thoughtful questions, active listening, plain-English technical explanations
• Comfort with APIs, databases, and basic data flows
• Project management instincts - systems, checklists, early blocker flags, closed loops
• Bias toward action without perfect information
• Ownership mentality from problem discovery through resolution

Nice to have

• Experience in government affairs, legal, compliance, policy, or regulatory roles
• Prior customer success, implementation, or solutions engineering experience at a B2B SaaS company
• Familiarity with AI/ML products or agents - even as a heavy user of Claude or ChatGPT
• Experience managing projects in Linear, Jira, or Asana

Compensation

$80,000-$110,000 · Equity

• Autonomy - you own the customer implementation pipeline, no micromanagement
• Mentorship - direct line to Patrick Utz (CEO) and Alan Feuerlein (CTO)
• Unlimited PTO and sick leave, plus paid federal holidays
• Health insurance (Anthem PPO), full dental and vision, and Guardian basic life

Apply - careers@abstract.us