Product Manager - Utility Billing Software

Position Summary

The Product Manager, Utility Billing is part of the Muni-Link product team, responsible for turning strategic direction into clearly defined, buildable features across the utility billing platform. Working closely with the Lead PM, Designer, and development team, this role connects customer, partner, and stakeholder input with engineering to ensure the right problems get solved the right way, on time.

This is a hands-on execution role. PMs at Muni-Link are active participants in discovery, definition, and delivery. You will own backlog health, sprint coordination, release readiness, and post-launch feedback loops, while advocating for the needs of the utility clients and municipalities we serve.

Objectives

Product Requirements - Translate market signals, customer feedback, and stakeholder input into clear, complete requirements. Act as the day-to-day liaison between product and development, keeping the team moving and pushing back on scope that is not ready to build. Maintain and groom the product backlog in collaboration with the Lead PM.

Customer and Partner Engagement - Surface insights from utility clients, implementation partners, and support channels during discovery and definition. Understand the operational problems utility billing staff face and bring that context into requirements, acceptance criteria, and prioritization decisions. Participate in client calls and partner discussions as a product subject matter expert.

Sales Enablement - Collaborate with the sales team to develop positioning materials, demo narratives, and feature documentation grounded in real customer problems. Support pre-sales conversations and RFP responses with product knowledge. Help the team clearly communicate what Muni-Link does and why it matters to a utility.

Core Responsibilities

• Write and maintain requirements, user stories, and acceptance criteria
• Jointly manage and refine the product backlog with the Lead PM and Designer
• Lead sprint coordination including planning, standups, and delivery tracking
• Own release readiness, ensuring features are complete and verified before they ship
• Surface stakeholder inputs during discovery and definition sessions
• Triage and translate post-launch feedback into backlog updates
• Participate in design reviews, flagging scope gaps and edge cases early
• Develop and maintain sales-facing materials including feature documentation, demo scripts, and FAQs
• Keep information flowing across product, development, and stakeholders

What Success Looks Like

• The development team is never blocked waiting for product decisions
• Requirements are clear, complete, and understood by everyone before work begins
• The backlog reflects current priorities and is always groomed and ready
• Releases go out on time, with confidence that the right things were built
• Customers and partners feel heard and their feedback visibly shapes what gets built
• Sales has the tools and context to represent the product accurately and compellingly

Requirements

Education: Bachelors degree in Business, Information Systems, Computer Science, Marketing, or a related field, or equivalent practical experience.

Experience: 1-4 years of experience in product management, business analysis, SaaS, or a related field. Experience in utility billing, municipal software, or local government technology is a plus. Familiarity with Agile/Scrum delivery environments preferred.

Skills: Strong written and verbal communication, with the ability to translate technical concepts for non-technical audiences and operational realities for engineering teams. Analytical mindset with comfort working with data. Able to manage competing priorities without losing track of details. Collaborative, adaptable, and comfortable in a small team where ownership is broad.

Location: Altoona, PA

25-30% travel required.

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