Product Manager Technical, AWS SMGS Ops

Are you excited about shaping products that reach millions of customers? Do you thrive at the intersection of technology and customer experience, turning ambiguity into clear product direction? As a Product Manager III, Technical at Amazon, you will own the vision, strategy, and roadmap for products with considerable scope and complexity. You will work backward from customer needs to define what gets built and why, partnering closely with engineering, design, and cross-functional teams to deliver meaningful outcomes. This role puts you at the center of product decisions where your judgment, technical curiosity, and data-driven mindset will directly influence how customers interact with Amazon"s products and services.

Key job responsibilities

• Define product vision, strategy, and roadmap by working backward from customer needs, writing clear PR/FAQs and problem statements, and aligning stakeholders on priorities and trade-offs.
• Drive product execution end-to-end - from requirements and design through launch and post-launch performance monitoring - partnering with engineering, design, and science teams to deliver high-quality customer experiences.
• Leverage data analysis, customer research, and market insights to define success criteria, identify the highest-leverage metrics, and inform prioritization decisions across your product area.
• Collaborate across functional areas including marketing, sales, legal, finance, and operations to build alignment, influence without authority, and ensure coordinated delivery for the customer.
• Evaluate technical proposals and architecture decisions for strengths, trade-offs, and long-term implications, and apply generative AI capabilities where appropriate to accelerate development and unlock new forms of innovation.

A day in the life

You start by reviewing product metrics and customer feedback to spot emerging patterns. Mid-morning, you join a design review to refine an upcoming feature"s user experience, then shift into a sprint planning session with your engineering team to discuss trade-offs and unblock dependencies. After lunch, you draft a product brief for a new initiative, pressure-testing your assumptions with data before sharing it with cross-functional partners. You close out by connecting with stakeholders to align on upcoming milestones and ensure your roadmap reflects the latest customer insights.

About the team

IDEAS - Insights, Data Engineering, Econometrics, Analytics & Science - is the organization within AWS SMGS Ops responsible for turning data into insight for the AWS Sales and Marketing business. The team builds and operates the data infrastructure, analytics, and data science capabilities that help leaders across AWS understand their business, make better decisions, and serve customers more effectively at global scale.

We build with both native AWS technology - including state-of-the-art Generative AI - and industry-standard products, pairing the best of each to move faster, work smarter, and continually raise the bar on what our data and insights can do.

It is a collaborative, intellectually curious, and fast-moving group that partners closely with stakeholders across the company.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.