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Product Manager - Salesforce Student Experience & Case Management

GTT

Boston, MA(remote)

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Artificial Intelligence (AI), Banking Services, Best Practices, Biology, Biotech and Pharmaceutical, Business Processes, Business Skills, Business Solutions, Case Management, Cloud Computing, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer/Client Research, Data Processing, Dental Insurance, Ecosystems, Financial Services, Fortune 500 Customers, Improvement Metrics, Java Decompiler (JAD), Marketing, Product Management, Product Planning, Product Strategy, Requirements Management, Retail, Retirement Funds, Salesforce.com, Systems Administration/Management, Technical Leadership, Training/Teaching, User Interface/Experience (UI/UX), Vision Plan, Writing Skills
LOCATION
Boston, MA
POSTED
30+ days ago
Primary Job Title:
Product Manager
Alternate/Related Job Titles:
  • Salesforce Product Manager
  • CRM Product Manager
  • Product Owner (Salesforce)
  • Technical Product Manager
  • Business Systems Product Manager
Location:
Boston, MA
Onsite Flexibility:
Remote

Job Details:
  • Position Type: Right to Hire
  • Contract Duration: 3 months
  • Start: As Soon As Possible
  • Pay Rate: $55 - 57/hr
Job Summary:
The Product Manager will lead the evolution of a Salesforce-based student experience platform, driving strategy, design, and execution across case management and CRM solutions. This role bridges business, technology, and user experience to deliver a modern, unified service ecosystem.

Key Responsibilities:
  • Serve as primary product owner for Salesforce Student Experience and Case Management solutions
  • Engage stakeholders across academic and administrative functions to gather requirements
  • Facilitate workshops and JAD sessions to define current and future state solutions
  • Develop product strategies, roadmaps, and future-state visions
  • Write user stories, epics, and acceptance criteria for development teams
  • Collaborate with Salesforce architects and developers to ensure best practices
  • Lead initiatives related to omnichannel case management and digital engagement
  • Promote AI tools to enhance productivity, documentation, and delivery
  • Monitor success metrics and continuously improve product functionality
Required Experience:
  • 5+ years of product management or CRM solution experience
  • Strong knowledge of Salesforce (Service Cloud, Case Management, omnichannel)
  • Experience facilitating workshops and gathering business requirements
  • Ability to translate complex business needs into technical requirements
  • Strong communication and stakeholder management skills
  • Experience leveraging AI tools for productivity and analysis
Nice-to-Have Experience:
  • Experience in higher education or large organizations
  • Familiarity with Salesforce Experience Cloud or Marketing Cloud
  • Experience with AI-driven service workflows
  • Background in human-centered design or service design
Required Skills:
  • Salesforce Product Management (Service Cloud, Case Management)
  • Requirements Gathering & User Story Development
  • Stakeholder Engagement & Workshop Facilitation
Preferred Skills:
  • Omnichannel CRM Solutions
  • AI-Driven Workflow Optimization
  • Product Strategy & Roadmapping
  • Cross-Functional Collaboration
Additional Skills:
  • Ability to connect business processes, data, UX, and architecture
  • Strong analytical and problem-solving skills
  • Experience with digital engagement and telephony systems
  • Ability to operate across multiple domains and teams
Benefits:
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund
About the Client:
Global Research University
We are a leading research and teaching institution with campuses in Boston and programs worldwide. Our commitment to inclusivity and innovation drives our mission. Join our dynamic campus and contribute to shaping the future of education. We are an equal-opportunity employer.

About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number:
26-02742
Hashtags:
#LI-GTT #LI-Remote  #gttjobs

About the Company

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GTT