Product Manager

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Product Manager today with HCA Healthcare.

Job Summary and Qualifications

HCA Healthcare’s Registration Services organization is seeking an Product Manager for a high-paced delivery team composed of technical leads, product engineers, and domain experts. The Product Manager is responsible for driving the future of the product. The Registration Services organization is responsible for patient-facing digital products in the registration space. The candidate will collaborate with business partners, vendors and other stakeholders to understand product priority and set the vision for improving the Registration experience. Building strong relationships with teams, peers, leadership, business partners, stakeholders and vendors is a key component for success in this position. 

The Product Manager will ensure that business needs are elicited, technology roadmaps are developed and align to business strategy, and products are delivered as planned. He/she will define product strategy, set problem priorities and provide direction and priority to delivery teams through the technical leaders who maintain product backlogs. His/her teams will be responsible for sizing overall opportunity, impacts and full potential for new product features as well as capturing the high-level business objectives across various business units, crafting a product vision and solution approach while partnered with Registration Service peers and leadership, Enterprise Architecture, Information Protection, Enterprise Data and various Centers of Excellence across the HCA Enterprise. 

The candidate should demonstrate an understanding of complex ideas, and be capable of evangelizing the strategy, and priorities to the team and stakeholders. This role should practice attentive listening and display executive presence as they will be frequently meeting with senior-level business management and presenting to large groups including Product advisory committees. The Product Manager should perform all duties with a focus on quality of work, attention to detail and a high level of self-management and self-awareness. 

Additional responsibilities include: 

• Write and deliver business requirement documents and artifacts required to enable the team's development of products, features, and infrastructure. 
• Maintain and continuously prioritize backlog and roadmap based on data and customers' needs. 
• Create narratives to advocate for and justify product launches / changes. 
• Plan and define the long-term vision of your product areas of ownership. 
• Build and improve a working relationship with your partners and stakeholders. 
• Determine and track Key Performance Indicators (KPIs) that measure the success of the product. 
• Contribute to and develop the team's processes/mechanisms. 
• Regularly participate in stand-ups, design reviews and other meetings with engineers, and contribute to the discussion to ensure a high-quality bar. 

People 

• Communicate effectively for both technical and non-technical audiences 
• Cultivate a motivating environment that brings out the best in people and improves performance of others 
• Advocate on behalf of delivery teams/individual contributors when concerns or issues arise 
• Use product expertise to expose trends and influence decisions for our stakeholders 
• Build healthy trust and partnership relationships with staff, leadership, stakeholders, peers, and vendors 
• Work with leadership in resolving conflicts involving staff, vendors, stakeholders and business partners 
• Provide excellent cross functional communication with Engineering, Analysis, Architecture, QA, and other technical stakeholder team members 

Strategy & Planning 

• Collaborate with product, technology, and business teams across HCA to set and evangelize product vision, strategy, metrics and roadmaps while influencing measured successful product and feature rollouts 
• Define new products and drive alignment across multiple business and technical stakeholder teams 
• Influence conceptualization and development to produce high-quality digital products that provide measurable patient value 
• Establish priority for features and capabilities to ensure project timelines are met while navigating priority tradeoffs to support changing business needs 
• In collaboration with Registration Services Strategic leadership, building a roadmap to drive real value for our digital products with milestones for success inclusive of discovery, and measurement 
• Qualify & quantify the return on investment of new strategic work requests and product functionality through business case development and presentation to senior executives 

Delivery & Execution 

• Lead product delivery teams and work with matrix partners to drive execution of projects across the product lifecycle 
• Seek input and expertise from stakeholders across lines of business 
• Coordinate across business units to create cohesive ITG vision and requirements 
• Translate business needs into documented, prioritized scope/plans and funding requests 
• Monitor product ITG requests and manages performance against ITG development goals 
• Assess product and project effectiveness post implementation; leading troubleshooting efforts when needed 
• Deliver status reports, identifying and escalating risks and issues when appropriate 
• Monitor and act on product performance data (e.g., patient actions, delivery, financial, and operational) to identify new enhancement opportunities 
• Build metrics to help prioritize and drive execution towards the product vision and strategy 
• Work with finance, product colleagues and operations to ensure financial viability, operational excellence and continuous improvement 
• Support proactive issue resolution and productive problem solving when concerns arise around product design and business processes 
• Continually improve products using measured KPIs and OKRs 
• Set direction to ensure delivery teams meet work objectives 
• Organize delivery teams and then allow them to self-govern and execute o Support Change Management and the improvements in Change Control processes while ensuring minimal/no impact to patients 
• Recommend and lead change for incorporating process improvements into overall product management 
• Work with UX to develop prototypes, mockups, and/or wireframes for new products and product functionality to cast product vision into the organization. 
• Review technical design with other Delivery Leads, Product Managers and peers 
• Ability to understand technical challenges and make educated trade-offs with your team; know business and technical workflows, needs, value drivers, and decision making process, in order to deliver product intent and goals Adhere to Code of Conduct Other duties as assigned 
• Adhere to Code of Conduct 
• Other duties as assigned 

What qualifications you will need:

• Bachelors Degree preferred
• Seven or more years of relevant work experience

Other/Special Qualifications

• Demonstrated passion around improving digital consumer experience; consumer and data-focused 
• Strong track record of execution in a multifaceted organization, requiring building sponsorship and collaborating with internal product owners to successfully roll out products 
• Proven ability to engage with all levels of staff within varying lines of business 
• Creative problem solver with experience in early-stage discovery who understands how to deliver impactful products in a fast-paced environment 
• Constantly looking to hone one’s instincts through patient feedback and data insight 
• Experience in building and driving adoption of new tools 
• Experience with cross-team coordination, project management concepts, and executive presentation skills 
• Experience working on program managed rollout and operations of large-scale enterprise software systems/platforms or large-scale online presence 
• Experience and disciplined in Agile development techniques 
• Experience with end-to-end product delivery 
• Experience overseeing roadmap strategy and definition 
• Experience with feature delivery and tradeoffs of product priorities 
• Experience with people influencing 
• Self-starter who can collaborate with cross-functional partners in a dynamic environment and deliver results 
• Excellent verbal and written communication skills 
• Experience influencing digital transformation 
• Experience within the healthcare industry is a plus, but not required 
• Experience working in a team-oriented, collaborative environment, taking ownership and initiative and holding self and others accountable 
• The ability to think and act; decisiveness, assertiveness, with the ability to achieve results quickly 
• Adaptable and flexible, with the ability to handle ambiguity and changing priorities 
• Professional demeanor and positive attitude; customer service oriented 
• Respect for diversity of experience, characteristics, viewpoints, and opinions 

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Product Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.