Product Manager

Define and track Developer Experience KPIs and OKRs — covering adoption, satisfaction, onboarding, usability, and productivity — and turn successful pilots into scalable, repeatable processes. Partner closely with developers to understand pain points, workflow friction, and opportunities to enhance internal tools and processes.

Job Title: Product Manager
Location: Knoxville, TN, Columbia SC or Lafayette, LA or Birmingham, AL

Responsibilities

• Partner closely with developers to understand pain points, workflow friction, and opportunities to enhance internal tools and processes.
• Lead pilots, empathy sessions, surveys, and focus groups to gather feedback, then translate those insights into actionable backlog items and prioritized product recommendations.
• Collaborate cross-functionally with Platform Engineering, Product, UX, and engineering teams to shape roadmap priorities based on developer feedback.
• Define and track Developer Experience KPIs and OKRs — covering adoption, satisfaction, onboarding, usability, and productivity — and turn successful pilots into scalable, repeatable processes.
• Own product communications around launches, enhancements, and roadmap updates, and regularly report outcomes and insights to leadership.
• Support product launches, rollout plans, and change communications.

Requirements

• 5+ years in product management, program management, developer experience, or a related delivery role.
• Comfortable leading pilots, focus groups, empathy sessions, and surveys to gather real feedback.
• Skilled at turning qualitative and quantitative input into clear, prioritized product decisions.
• Experience defining and tracking KPIs/OKRs around adoption, satisfaction, and productivity.
• Background supporting product launches, rollout plans, and change communications.
• Strong facilitation and stakeholder management — able to work across engineering, UX, and product teams.
• Familiarity with Developer Experience (DX) or Internal Developer Platform (IDP) concepts.
• Exposure to developer tooling like Backstage, GitLab CI/CD, or developer portals.
• Background in product discovery, experimentation, or user research.
• Educational requirement: Bachelor's degree in Computer Science, Information Systems, or a related field.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #404-IT Pittsburgh