Product Manager

This is a 6-month contract position for a Product Manager based in Irving, Texas, focused on owning and evolving product strategy for mobile device hardware and software support, including handheld scanners, tablets, device applications, and related Store Systems tools.

Responsibilities

• Own and evolve product strategy for mobile device hardware and software support, including handheld scanners, tablets, device applications, and related Store Systems tools
• Translate store, field operations, franchisee, and business needs into a clear product vision, roadmap, and prioritized backlog
• Identify opportunities to simplify store operations and improve efficiency through reliable mobile devices, applications, and integrated digital solutions
• Own the product lifecycle for mobile devices, from hardware requirements, evaluation, and onboarding through deployment, upgrades, support, replacement, and retirement
• Define requirements for handheld scanners, tablets, accessories, charging solutions, connectivity, ergonomics, durability, battery life, and store-ready device experiences
• Ensure applications are available, usable, and reliable across supported mobile device form factors and operating-system versions
• Partner with engineering and hardware vendors on device-specific capabilities, scanner SDKs, barcode scanning behavior, hardware triggers, peripherals, and compatibility testing
• Drive resolution of device, application, scanning, connectivity, performance, and usability issues that affect stores or field teams
• Define and improve device onboarding, provisioning, configuration, application distribution, update, security, and support workflows
• Partner with IT and engineering teams on mobile device management capabilities, including remote application installation, configuration, upgrades, device health, compliance, monitoring, and troubleshooting
• Establish clear operational processes for device enrollment, store assignment, replacement, incident management, and lifecycle tracking
• Use device health data, support trends, and field feedback to identify systemic issues and improve the reliability of the mobile device fleet
• Build and enhance mobile capabilities that support store teams in completing daily workflows, including inventory scanning, ordering, receiving, write-offs, shelf and product management, training, and operational execution
• Improve workflow efficiency by reducing manual effort, device switching, paper-based processes, and redundant steps across systems
• Partner with store, field, and business stakeholders to deeply understand operational pain points and translate them into scalable mobile solutions
• Drive integration across systems to create a seamless operational experience
• Optimize user experience for handheld, tablet, mobile, desktop, and store-floor workflows
• Evaluate opportunities to automate, streamline, and improve operational processes through better device connectivity, application availability, and data access
• Act as the primary point of contact across Store Systems, operations, product, technology, IT, hardware and software vendors, field teams, and leadership stakeholders
• Facilitate alignment across diverse teams, ensuring clarity on priorities, timelines, dependencies, risks, tradeoffs, and support responsibilities
• Clearly articulate product decisions, roadmap updates, device readiness, support needs, and outcomes to both technical and non-technical audiences
• Write and refine user stories, manage backlog grooming, and participate in sprint planning and execution
• Work closely with engineering, architecture, design, QA, IT, vendors, and business partners to deliver high-quality, scalable hardware-enabled software solutions
• Lead device and application testing, pilot validation, rollout, operational readiness, training, and adoption efforts for new devices, applications, integrations, and enhancements
• Define and track KPIs related to device availability, device health, application adoption, scanning performance, support volume, rollout completion, workflow efficiency, and store or field outcomes
• Leverage device telemetry, system performance information, support data, and user feedback to continuously refine mobile workflows and product experiences
• Identify opportunities to automate, streamline, and improve device and operational support processes based on performance insights

Qualifications

• Required
• 3-5