Product Manager, Digital Client Experiences

Enterprise Role Overview: Works closely with business partners to create new e-commerce solutions, partnering with senior product managers to deliver complex programs & initiatives. Will be on point for supporting day to day process management tasks, such as consolidating and analyzing page level feedback, monthly complaint monitoring, page reviews, and annual marketing approvals.

Company
Braintrust is a global talent network that connects top independent professionals with leading companies for high-quality, flexible work. We help organizations hire skilled talent faster while giving professionals access to vetted opportunities with innovative teams.

Job description

US only

We're looking for a Product Manager, Digital Client Experiences. This role will be responsible for supporting delivery of best-in-class experiences and solutions across our client facing digital channel. 

Enterprise Role Overview:

• Works closely with business partners to create new e-commerce solutions, partnering with senior product managers to deliver complex programs & initiatives  
• May at times Independently initiate and/or lead digital initiatives or research projects 
• Will be on point for supporting day to day process management tasks, such as consolidating and analyzing page level feedback, monthly complaint monitoring, page reviews, and annual marketing approvals. 
• In some cases, project work will require the role to deliver prioritized epics, execute the technical enhancements from requirements to testing, and perform ongoing maintenance on digital features. 
• Investigate production issues related to Bank of America products and assist in identifying solutions.
• Will also identify and propose solutions to help mitigate risk to both our clients and the firm as a result of our push to drive digital adoption.

The candidate:

• Has a passion for digital client experience and working on client facing digital products in highly regulated industries. 
• Thinks about what is coming next and have a vision for where we need to go.  
• Excels in a fast-paced environment independently by earning respect of partners.
• Enjoys and finds success driving consensus across functional teams (technology, UX, legal, risk, compliance, client facing channels, marketing, and product).
• Has the unique ability to get into the details and work through challenging problems, but able to communicate across the organization at varying levels regarding your product.

Qualifications

Required Skills: "MUST" have these skills to be minimally qualified.

• Two of the 3
• • 5+ years as Product Owner, Business/Systems Analyst, or Project Manager 
  • 5+ years web or mobile e-commerce design experience and a strong understanding of design principles
  • 5+ years of experience in financial services, esp. investment/wealth management
• Strong project management experience delivering large and highly complex projects
• Strong knowledge and understanding of Agile SDLC practices, including use of Jira, as a digital product owner
• Excellent quantitative, qualitative, and critical problem-solving skills
• Excellent organizational and communication skills 
• Excellent computer skills, including the use of PowerPoint, Excel, and Microsoft Word
• BS or BA required

Desired Skills:

• Strong understanding of competitive landscape as it relates to Digital Banking & Investments
• SAFe Agile PM/PO certifications
• Strong knowledge of banking & investment products offered by Bank of America (e.g., deposits, lending, wealth management, retirement, etc.)