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Job description
US only
We're looking for a Product Manager, Digital Client Experiences. This role will be responsible for supporting delivery of best-in-class experiences and solutions across our client facing digital channel.
Enterprise Role Overview:
- Works closely with business partners to create new e-commerce solutions, partnering with senior product managers to deliver complex programs & initiatives
- May at times Independently initiate and/or lead digital initiatives or research projects
- Will be on point for supporting day to day process management tasks, such as consolidating and analyzing page level feedback, monthly complaint monitoring, page reviews, and annual marketing approvals.
- In some cases, project work will require the role to deliver prioritized epics, execute the technical enhancements from requirements to testing, and perform ongoing maintenance on digital features.
- Investigate production issues related to Bank of America products and assist in identifying solutions.
- Will also identify and propose solutions to help mitigate risk to both our clients and the firm as a result of our push to drive digital adoption.
The candidate:
- Has a passion for digital client experience and working on client facing digital products in highly regulated industries.
- Thinks about what is coming next and have a vision for where we need to go.
- Excels in a fast-paced environment independently by earning respect of partners.
- Enjoys and finds success driving consensus across functional teams (technology, UX, legal, risk, compliance, client facing channels, marketing, and product).
- Has the unique ability to get into the details and work through challenging problems, but able to communicate across the organization at varying levels regarding your product.
Qualifications
Required Skills: "MUST" have these skills to be minimally qualified.
- Two of the 3
- 5+ years as Product Owner, Business/Systems Analyst, or Project Manager
- 5+ years web or mobile e-commerce design experience and a strong understanding of design principles
- 5+ years of experience in financial services, esp. investment/wealth management
- Strong project management experience delivering large and highly complex projects
- Strong knowledge and understanding of Agile SDLC practices, including use of Jira, as a digital product owner
- Excellent quantitative, qualitative, and critical problem-solving skills
- Excellent organizational and communication skills
- Excellent computer skills, including the use of PowerPoint, Excel, and Microsoft Word
- BS or BA required
Desired Skills:
- Strong understanding of competitive landscape as it relates to Digital Banking & Investments
- SAFe Agile PM/PO certifications
- Strong knowledge of banking & investment products offered by Bank of America (e.g., deposits, lending, wealth management, retirement, etc.)