Product Manager
Location: Remote (US)
Type: Full-time, Direct Hire
Travel: Approximately 10 nights per year
About the Role
A national healthcare certification organization is seeking a Product Manager to lead the strategy, performance, and lifecycle of its credentialing and certification products. This role is the strategic owner of external-facing products, balancing candidate and customer value, assessment integrity, financial sustainability, and mission impact. You'll partner across certification, assessment, finance, technology, marketing, and operations to set product direction and drive continuous improvement.
What You'll Do
- Own product strategy, roadmaps, lifecycle management, and long-term sustainability for an assigned certification product portfolio
- Lead continuous discovery with candidates, certificants, customers, educators, subject matter experts, and internal teams to find ways to improve product value and outcomes
- Define product priorities and success measures, and make or recommend decisions on roadmap, customer experience, pricing, investment, and lifecycle changes
- Use customer behavior, usage data, market insights, financial measures, and assessment outcomes to evaluate product performance and guide prioritization
- Build reporting that shows product adoption, engagement, business performance, and customer experience
- Translate approved priorities into clear requirements and implementation plans with technology teams, vendors, and delivery partners
- Champion enterprise product thinking across the organization, including portfolio planning, prioritization, and outcome-based governance
Required Qualifications
- Bachelor's degree in business administration, healthcare administration, information systems, education, assessment, or a related field
- 5+ years of progressively responsible experience in product management, portfolio management, program management, service-line management, or business strategy
- Proven experience managing a complex external-facing product, service, or portfolio through its full lifecycle, from discovery and roadmap through launch and continuous improvement
- Experience using customer insights, market data, financials, and performance metrics to shape product strategy and investment priorities
- Experience developing business cases, evaluating product performance, and supporting pricing or revenue decisions with finance partners
- Background in credentialing, certification, assessment, healthcare, professional licensing, or another regulated or standards-driven environment
- Ability to lead and influence cross-functional teams and executive stakeholders without formal authority
- Strong written and verbal communication skills, including confidence in public speaking
Preferred Qualifications
- Familiarity with credentialing standards, accreditation requirements, exam development, psychometrics, certification maintenance, or continuing competency programs
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