Product Integration Specialist

Product Integration Specialist

Position Summary

The Product Integration Specialist is responsible for leading complex customer deployments from pilot through initial order, implementation, acceptance, and transition to ongoing support. This position serves as the primary technical and program management liaison between customers and internal teams, ensuring solutions are delivered as complete, integrated systems that meet customer requirements and operational goals.

The role combines technical expertise, project leadership, customer relationship management, and cross-functional coordination to ensure successful deployment of hardware, software, communications, and connected solutions. The Product Integration Specialist works closely with Sales, Product Management, Engineering, Software Development, Operations, and Technical Support to drive implementation success and enhance the overall customer experience.

This role will focus on connected products and Fusion platform deployments, including the integration of field devices, communications infrastructure, software applications, and customer operational systems. The desired outcome is system seamlessness, customer satisfaction, and recognizing action items and/or use cases to better support the customer.

Key Responsibilities

Customer Deployment & Program Management

• Serve as the primary point of coordination for technically complex customer implementations.
• Lead customer implementation projects from order receipt through successful deployment and operational handoff.
• Develop and maintain project plans, schedules, milestones, dependencies, risk assessments, and implementation roadmaps.
• Coordinate activities across customers and internal departments to ensure timely execution of deployment objectives.
• Manage implementation risks and proactively drive issue resolution to maintain customer confidence and project schedules.
• Facilitate deployment readiness reviews, status meetings, and customer communications.

Technical Integration & Customer Engagement

• Work directly with customer engineering, operations, measurement, IT, SCADA, and technical teams to understand business and operational requirements.

• Support integration of Dresser solutions with customer systems including:

• SCADA platforms

• Measurement systems

• Billing systems

• GIS applications

• Telemetry and communications networks

• Operational technology (OT) environments

• Ensure technical requirements, interfaces, acceptance criteria, and responsibilities are clearly documented and understood.

• Act as the technical bridge between customers and internal subject matter experts.

Implementation Ownership & Success

• Maintain ownership of overall deployment success regardless of which internal teams are assigned specific technical tasks.
• Coordinate with Engineering, Product Management, Software Development, Technical Support, and Operations to achieve project objectives.
• Monitor implementation progress and escalate issues when appropriate.
• Define and validate deployment acceptance criteria.
• Ensure customer solutions achieve stable operation before transitioning to routine support processes.

Field Support & Technical Leadership

• Provide onsite technical leadership during pilot programs, commissioning activities, installations, and large-scale deployments.
• Support customer-facing Technical Support and Sales teams during critical implementation activities.
• Troubleshoot complex technical issues involving hardware, software, communications, and integrated systems.
• Assist in root-cause analysis and corrective action planning for deployment challenges.
• Travel to customer sites as required to support project success and critical issue resolution.

Product Improvement & Customer Feedback

• Collect and communicate customer feedback to Product Management and Engineering teams.
• Identify recurring implementation challenges, product gaps, workflow inefficiencies, and integration requirements.
• Help distinguish customer-specific requests from broader market opportunities.
• Participate in product development discussions by providing field-based insights and implementation experience.
• Recommend improvements that enhance customer adoption and deployment efficiency.

Process Development & Continuous Improvement

• Develop repeatable deployment methodologies and implementation best practices.

• Create and maintain:

• Deployment documentation

• Readiness review processes

• Acceptance criteria

• Implementation playbooks

• Lessons learned documentation

• Improve deployment consistency, scalability, and customer satisfaction.

• Support organizational efforts to standardize implementation processes across multiple customers and projects.

Required Qualifications

• Bachelor's degree in engineering, Technology, Business, Project Management, or related field preferred.

• An equivalent combination of education, industry experience, and technical expertise will be considered.

• Experience within the natural gas utility, gas measurement, metering, instrumentation, energy, or related industries.

• Strong understanding of:

• Gas measurement systems

• Electronic Volume Correctors (EVCs)

• Instrumentation and controls

• Telemetry and field communications

• Utility operational practices

• Experience managing customer-facing technical projects or complex deployments.

• Strong problem-solving and troubleshooting abilities.

• Excellent written and verbal communication skills.

• Ability to organize and manage multiple implementation projects simultaneously.

• Willingness and ability to travel to customer locations as needed.

Preferred Qualifications

• Experience with connected devices, IoT solutions, or industrial automation platforms.
• Familiarity with SCADA systems and operational technology environments.
• Experience supporting software deployments and system integrations.
• Background in utility operations, measurement, or field services.
• Project management training or certification (PMP, CAPM, Agile, or similar).
• Experience coordinating cross-functional teams in customer-facing environments.

Key Competencies

• Technical Program Management
• Customer Relationship Management
• Cross-Functional Leadership
• Systems Integration
• Project Planning & Execution
• Risk Management
• Root Cause Analysis
• Technical Troubleshooting
• Stakeholder Communication
• Process Improvement
• Change Management
• Customer Success & Adoption

Key Measures of Success

Success in this role will be evaluated through:

• Successful customer deployments delivered on schedule and within scope.
• Rapid identification and resolution of implementation issues.
• Effective coordination among customers and internal stakeholders.
• Smooth transition of deployed solutions to ongoing support organizations.
• Improved customer satisfaction and implementation experience.
• Increased deployment consistency and scalability through standardized processes.
• Reduced implementation burden on Sales, Engineering, Product Management, and Technical Support teams.

Reporting Structure

Reports To: Technical Support Manager

Works Closely With:

• Sales
• Engineering
• Software Development
• Product Management
• Operations
• Technical Support
• Customer Engineering and Operations Teams

The Product Integration Specialist serves as a critical link between customers and internal stakeholders, ensuring successful deployment of integrated solutions while driving long-term customer success and operational excellence.

Dresser is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.