Position Overview
Are you a detail-oriented professional with strong UKG expertise and a passion for delivering exceptional client experiences? Do you enjoy working in a dynamic environment where you can lead implementations and make a direct impact?
We are seeking a Product Implementation Analyst to support the deployment and optimization of the UKG Workforce Ready (WFR) platform for both new and existing clients. This role plays a key part in ensuring successful implementations, system configurations, and ongoing client support.
Key Responsibilities
Implementation & Configuration
- Implement software solutions, system configurations, and integrations
- Manage client implementations and ensure successful project delivery
- Perform system configuration and development updates for time and attendance environments
Client Engagement & Support
- Conduct product demos for prospective and existing clients
- Lead discovery sessions to understand client needs and recommend solutions
- Provide ongoing support and subject matter expertise on UKG WFR products
- Troubleshoot system issues and follow escalation procedures as needed
System Optimization & Enhancements
- Stay updated on UKG WFR enhancements and new features
- Proactively recommend and implement system improvements
- Coordinate testing of configurations and integrated solutions
Client Success
- Continuously identify opportunities to improve client satisfaction
- Deliver creative, value-driven solutions tailored to client needs
Qualifications
- Bachelor's degree or equivalent combination of education and experience
- 5+ years of experience with UKG implementations (functional or technical)
- Experience integrating UKG and PrismHR systems
- Strong problem-solving and critical thinking skills
- Ability to manage multiple projects and clients simultaneously
- Experience conducting product demos and end-user training
- Skilled in creating documentation and job aids
- Ability to work independently in a fast-paced environment
- Strong understanding of industry best practices
Preferred Skills
- Experience in PEO/HCM environments
- Familiarity with Salesforce
- Experience implementing the UKG Ready/Pro full suite (Payroll, HR, Talent, Benefits, etc.)