Product Expert

Product Expert Category Spinlife Job Location 330 West Spring Street Suite 303 Columbus, Ohio Tracking Code 15151-128 Position Type Full-Time Regular

SpinLife, the retail division of Numotion, is the nations largest direct-to-consumer provider of Durable Medical Equipment (DME) serving aging adults, individuals with disabilities, and pediatric customers with compassion, expertise, and innovation. Our mission is to be the most trusted and forward-thinking leader in mobility solutions, empowering teammates, customers, and communities to move without limits.

With a proven e-commerce model and a nationwide network of service technicians, SpinLife delivers more than just products-we provide personalized care and ongoing support. Now, were expanding into brick-and-mortar retail to bring our trusted brand even closer to the communities we serve. Were expanding our team and looking for high-performing Inbound Sales Representatives to help deliver expert guidance and compassionate service to our growing customer base.

Position Inbound Phone Sales Representative Industry Durable Medical Equipment (DME) & Mobility Type Remote | Full-Time | Consumer-Facing Compensation Non-Exempt position with a Base annual salary of $33,000 commission Top Performers have the potential to Earn Up to $100,000 annually with commission.

Overview This is a fast-paced transactional sales role focused on converting inbound phone chat and virtual inquiries into sales. Youll help customers find the right DME and mobility products while providing expert product recommendations and follow-through. Success in this position requires a sales-first mindset, strong computer skills, and comfort navigating multiple systems during interactions.

What Youll Do

• Respond to inbound consumer inquiries via phone chat and video consultations
• Identify customer needs and recommend appropriate productsolutions
• Close sales efficiently and effectively within a short sales cycle
• Create and manage quotes, tasks, and follow-ups through order completion
• Communicate shipping, delivery, warranty, and return policies
• Collaborate with internal departments and manufacturers to ensure order accuracy and timeliness
• Stay current on product offerings, policies, and sales best practices through ongoing training
• Maintain compliance with company procedures and regulatory requirements
• Provide compassionate, responsive service that supports customer independence

Required Experience & Skills

• Experience in the DME or mobility equipment space (scooters, wheelchairs, lift chairs)
• Minimum 3 years of inbound consumer sales experience (e-commerce or retail preferred)
• High sales velocity with a proven track record of High conversion rates
• Effective cross-selling and upselling
• Strong consultative sales approach
• Strong verbal and written communication skills
• Ability to multitask while navigating multiple systems during calls
• Reliable, distraction-free home office with high-speed internet
• Highly organized and capable of managing a high volume of leads and tasks
• Dedicated to follow-through and delivering an excellent customer experience

Preferred Qualifications

• Familiarity with CRMs, order management systems, or video-based selling tools
• Assistive Technology Professional (ATP) training or certification

Key Attributes for Success

• Self-motivated, results-driven, and consistently meets or exceeds sales goals
• Professional, empathetic, and confident phone presence
• Strong team player who communicates effectively across departments
• Tech-savvy, adaptable, and able to learn new tools quickly

Work Environment & Physical Requirements

• Primarily desk-based remote work
• Prolonged computer and phone use
• Occasional lifting up to 10lbs
• Frequent use of hands for typing and system navigation

Why Join SpinLife?

• Competitive base, uncapped commission
• Medical, dental, vision, 401k, life, and disability benefits
• Inclusive and mission-driven workplace
• Opportunity to improve lives and empower independence every day

At SpinLife, we offer competitive compensation packages, including medical, dental, and vision insurance, short-term and long-term disability, a 401k, and life insurance. SpinLife is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners, regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital, or veteran status. SpinLife is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.