| Location | Dallas, TX |
Aptar FusionPKG is seeking an experienced and customer-focused Product Execution Specialist to support its commercial operations and manage customer projects from initial product and packaging development through production and final launch.
The Product Execution Specialist will serve as the primary liaison between customers and internal teams, ensuring seamless coordination, timely execution, and successful delivery of customer requirements.
The ideal candidate will have strong project management, customer account management, and communication skills, along with the ability to manage multiple priorities in a fast-paced manufacturing environment. This individual will work closely with cross-functional teams, including Sales, Operations, Design, Engineering, Quality, Purchasing, Accounting, and Innovation, to ensure projects meet customer expectations, specifications, and deadlines.
Serve as the primary point of contact for customer-related inquiries, requirements, and project updates.
Manage end-to-end customer projects from initial packaging development through production and product launch.
Partner with Sales teams to support new business opportunities and ensure effective communication between customers and internal operations teams in the U.S. and China.
Coordinate the development, ordering, execution, and approval of pre-production samples.
Ensure packaging specifications, artwork, and decoration requirements are reviewed and approved by customers.
Manage customer onboarding activities, including account setup documentation and credit applications.
Coordinate first-run production orders and monitor production schedules, order progress, and shipment milestones.
Collaborate with internal departments to ensure smooth project execution and timely resolution of customer requirements.
Work with Operations on project planning, production readiness, and milestone tracking.
Coordinate with Purchasing on item costing, pricing validation, and order tracking.
Partner with Quality teams to resolve product issues, track corrective actions, and communicate resolutions to customers.
Work with Engineering on technical requirements and packaging solutions.
Coordinate with Creative teams on artwork reviews and product decoration options.
Collaborate with Accounting on customer account setup, credit approvals, and deposit requirements.
Build and maintain strong relationships with customer stakeholders across Purchasing, Planning, Marketing, Product Development, and Logistics.
Provide timely order confirmations, project updates, and milestone communications.
Prepare and share customer-facing documentation, including quotations, price lists, item approval signoffs, open order reports, and customized reports.
Proactively identify potential delays, project risks, and execution challenges.
Coordinate with customers and internal teams to resolve issues, obtain necessary approvals, and ensure projects remain on schedule.
Maintain a high level of customer satisfaction through proactive communication and consistent follow-through.
Bachelor's degree in Business, Marketing, or a related discipline from an accredited institution.
Minimum of 3 years of experience in B2B customer account support, customer relationship management, or other client-facing roles.
Strong project coordination and organizational skills, with the ability to manage multiple projects and competing priorities.
Excellent written and verbal communication skills.
Demonstrated ability to coordinate with cross-functional teams and manage customer expectations.
Strong problem-solving skills, attention to detail, and a proactive approach to issue resolution.
Ability to work effectively in a fast-paced, deadline-driven environment.
Experience in product development, project management, or product execution.
Previous experience in consumer product design, manufacturing, packaging, or distribution.
Exposure to the beauty, skincare, cosmetics, or personal care industry.
Experience coordinating production schedules, purchase orders, product samples, pricing, and customer approvals.
Familiarity with ERP, CRM, order management, and project tracking systems.