Product Engineer II

Overview

Join Esri's Information Systems and Technology (IST) division and help shape the future of product operations and release readiness across the organization. As a Product Engineer II supporting business applications, you will serve as a product and platform steward for Esri's enterprise product operations platform, guiding its roadmap, governance, adoption, and continued evolution.

Your primary focus will be an Airtable-based platform that centralizes product business rules, release planning, operational change requirements, workflow management, task tracking, and readiness activities across multiple business units. You will combine platform expertise, product thinking, and cross-functional collaboration to improve operational outcomes, strengthen data and process consistency, and help teams successfully adopt new capabilities.

Responsibilities

• Serve as a product and platform steward for the business application supporting product operations and organizational release readiness
• Partner with Product Owners and operational stakeholders to identify process needs, define desired outcomes, and prioritize platform improvements
• Manage the intake and evaluation of enhancement requests, balancing stakeholder impact, dependencies, governance requirements, and long-term platform health
• Configure and optimize platform workflows, automations, interfaces, and business rules that improve the consistency and efficiency of product operations
• Coordinate operational readiness activities for platform changes, including acceptance criteria, user validation, documentation, communication, launch support, and post-release review
• Maintain and prioritize the platform backlog and contribute to roadmap planning based on operational impact, stakeholder needs, risk, and organizational readiness
• Establish and maintain governance standards for platform configuration, product business rules, data quality, access, documentation, and change control
• Oversee product information workflows across Airtable, ServiceNow, and related enterprise platforms, helping ensure reliable data exchange, clear ownership, and alignment with established business rules
• Monitor platform health, adoption, data quality, and workflow effectiveness to identify risks, recurring issues, and opportunities for continuous improvement
• Develop enablement resources and provide guidance that helps stakeholders effectively use platform capabilities and follow established operational processes
• Evaluate new platform, automation, and AI capabilities and recommend applications that improve product operations and release readiness outcomes
• Facilitate post-launch reviews, gather stakeholder feedback, and translate findings into prioritized platform and process improvements
• Create and maintain product documentation, knowledge articles, governance guidance, support resources, and operational procedures

Requirements

• 2+ years of experience supporting, configuring, administering, or improving enterprise business applications or operational platforms
• Experience supporting a product or platform through discovery, prioritization, implementation, release readiness, adoption, and sustainment
• Experience translating operational needs into platform configurations, workflows, business rules, or prioritized enhancements
• Experience coordinating user acceptance, release readiness, change adoption, or post-launch support activities
• Experience with workflow automation, platform scripting, integrations, APIs, or data exchange concepts
• Understanding of product management practices, including discovery, backlog prioritization, roadmaps, acceptance criteria, and outcome measurement
• Experience supporting platform governance, data quality, documentation, access, or change-control standards
• Strong analytical and problem-solving skills with the ability to identify process gaps and recommend sustainable improvements
• Excellent written and verbal communication skills and the ability to work effectively with technical and nontechnical stakeholders
• Incorporate appropriate security and data privacy safeguards into work activities, communications and deliverables to protect sensitive, confidential and regulated information
• Bachelor's degree in Computer Science, Information Systems, Engineering, Business Information Systems, or a STEM-related field

Recommended Qualifications

• Experience with product operations, release management, platform management, or business systems ownership
• Experience administering or optimizing Airtable or a comparable low-code, workflow, or work-management platform
• Experience managing enhancement intake, backlog prioritization, or roadmap planning
• Familiarity with change management, user enablement, and platform adoption practices
• Experience defining operational metrics, analyzing platform usage, or measuring process effectiveness
• Knowledge of data governance, workflow governance, access controls, and audit-readiness practices
• Experience evaluating AI-enabled or automation capabilities for business-process improvement
• Familiarity with ServiceNow or other enterprise workflow and service-management platforms
• Experience with SQL, data analysis, or reporting tools
• Familiarity with REST APIs, web services, and data integration concepts
• Proficiency in JavaScript development
• Familiarity with AI-enabled platforms, automation tools, or enterprise productivity solutions

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