Product Engineer II - Cloud Infrastructure

Overview

The ArcGIS Online team leads the development of core web GIS technologies, applications, and user experiences. Our team of engineer’s designs, tests, and delivers new capabilities for ArcGIS Online, Esri’s SaaS-based mapping and analytics platform. As a Product Engineer, you will contribute throughout the product development lifecycle from brainstorming ideas and designing solutions to validating quality and supporting releases.

We foster a collaborative environment that emphasizes mentorship, innovation, and continuous learning. Over the past several years, Esri has focused on making GIS more accessible and powerful for both casual users and GIS professionals across all platforms and devices. Join our fast-paced, dynamic team and help shape The Science of Where®.

Responsibilities

• Plan, design, test, and release components within the ArcGIS Online platform across AWS, Azure, and VMware infrastructure
• Contribute to implementation design, backend API quality assurance, and improvements to cloud-based software update processes
• Assist in the design, testing, and validation of security features that enhance ArcGIS Online
• Perform functional and workflow-driven testing, including both manual and automated testing, to ensure product quality and release readiness
• Troubleshoot, investigate, and triage customer-reported issues
• Collaborate with cross-functional teams to gather requirements and integrate solutions into the platform
• Create and share technical content through help documentation, blog posts, tutorials, conference presentations, and sample workflows

Requirements

• 2+ years of experience in GIS technologies (ArcGIS Enterprise, ArcGIS Online, or similar) and software testing or software development within an engineering environment
• Experience creating and executing test plans and test automation for UI and/or web services
• Hands-on experience deploying and managing applications in cloud environments such as AWS, Azure, or Google Cloud, including services like EC2, S3, SQS, Azure Virtual Machines, Storage, Kubernetes, or similar technologies
• Understanding of REST APIs and web services
• Experience automating workflows through scripting
• Strong problem-solving, analytical, and troubleshooting skills
• Passion for building and delivering high-quality software
• Strong organizational, time management, and communication skills
• Ability to collaborate effectively with cross-functional teams
• Bachelor’s degree in engineering, Computer Science, Mathematics, GIS, Geography, or a related field

Recommended Qualifications

• Master’s degree in engineering, Computer Science, Mathematics, GIS, Geography, or a related field
• Experience with deployment of automation tools such as AWS CloudFormation, Azure Resource Manager (ARM), or Helm charts
• Understanding of cloud-native architecture and design principles
• Knowledge of relational databases such as SQL Server, Oracle, PostgreSQL, or DB2
• Experience with testing frameworks such as Selenium, JMeter, or ReadyAPI
• Experience building and delivering software products
• Experience with Java, Python, or other scripting languages

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