Product Engineer I - User Assistance (Workflow Manager)

Overview

Are you an energetic, passionate technical writer who has the desire to inspire, support, and advocate for our platform’s users? Use your passion for writing and interest in cutting-edge technology to provide customers with essential user assistance (UA) documentation and other enablement materials. In this position, you'll make our customers successful by creating UA and self-enablement materials for GIS software products. You'll work with subject matter experts, design documents, and run the software to become a subject matter expert yourself and advocate for the user by creating meaningful content to communicate methodology and best practices. 

Responsibilities

• Become a subject matter expert to produce and maintain documentation of conceptual topics and step-by-step workflows 
• Support a variety of UA materials, including installed and online help, tutorials, blog articles, videos, and more 
• Manage documentation throughout the development cycle and ensure documentation requirements are met for the software release 
• Be part of a UA team to produce content that is consistent with the appropriate Esri style 
• Provide team member support in the form of functionality feedback and testing support to the product development team 
• Create and maintain a network with delivery services, product management, and marketing team members to ensure our software and UA content deliver a great user experience 
• Work with top software engineers in the product team to envision, design, build, test, release, and support desktop and enterprise products 

Requirements

• 1+ years of professional experience in a similar position supporting similar responsibilities 
• Ability to learn and use software as a customer would to produce the deliverables based on the experience 
• Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively 
• Effective time management and organizational skills to manage priorities and tasks as needed in a fast-paced work environment 
• Bachelor’s in GIS, English, journalism, technical writing, or a related field 

Recommended Qualifications

• Master’s in GIS, English, journalism, technical writing, or a related field 
• An understanding of documentation workflows that use HTML, DITA, or Markdown 
• Experience producing web-based documentation using a content management system (CMS) that allows reuse of content 
• Experience with ArcGIS software or other geospatial technology 

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